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Devi Sri

@devisri

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Dedicated Service Delivery Partner with expertise in client management.

India

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth in a dynamic environment.

I am a Service Delivery Partner with extensive experience in managing teams and ensuring client satisfaction. Over the years, I have honed my skills in effective communication, risk management, and customer service, which have been pivotal in my roles at Neeyamo Enterprises Solutions and Infomate 360 Solutions.

My journey began as a Service Delivery Executive, where I was recognized multiple times as Employee of the Month for my commitment to excellence. I have successfully trained over 12 new resources and created process documents that have streamlined operations. My ability to analyze challenges and implement improvements has consistently led to enhanced productivity and client satisfaction.

Currently, I manage both Ordersetup and Data Entry teams, focusing on delivering high-quality service to both international and local clients. I take pride in my ability to coordinate effectively with various teams, ensuring that all tasks are completed on time and to the highest standards.

Experience

Work history, roles, and key accomplishments

Verification Specialist

Infomate 360 Solution Private Limited

Aug 2024 - Present (11 months)

Plans and executes tasks assigned to team leads, ensuring timely completion and analyzing employee employment histories through physical visits and company documents. Coordinates weekly discussions with clients, audits reports, and maintains invoice trackers.

Task Management Audit Reporting Data Analysis Process Improvement Compliance

Service Delivery Partner SPOC

Neeyamo Enterprises Solutions

Feb 2023 - Present (2 years 5 months)

Managed both Ordersetup and Data entry teams, comprising 10 members, handling international and local client verification requests via calls and emails. Provided assistance to clients regarding queries and clarifications, conducted monthly review meetings, and created 10 process documents.

Team Management Communication Data Entry

Service Delivery Partner

Neeyamo Enterprises Solutions

Dec 2021 - Present (3 years 7 months)

Planned and executed tasks assigned by the manager to team leads, ensuring all tasks were completed in a timely manner. Scheduled meetings between operation teams and management, prepared minutes, and coordinated weekly with the customer service team for client updates.

Task Management Meeting Management Client Communication Process Improvement Problem Solving Time Management Documentation

Service Delivery Executive

Neeyamo Enterprises Solutions

Aug 2021 - Present (3 years 11 months)

Worked as an acting ATL for over a year, managing team resources to achieve productivity and daily targets. Responsible for providing detailed Root Cause Analysis for client escalations and handling client and internal team queries regarding clarifications and initiation requirements.