I'm driving post-sales client fulfillment and delivery operations at Ozone India across Hardware, Glass, and Door & Window business units. I build SOPs, improve dispatch handoffs, and manage vendor and partner escalations to strengthen service delivery.
Previously at Bathroom Bubbles, I led end-to-end customer fulfillment across Amazon, eBay, and direct-to-consumer channels. I governed OTIF, order accuracy, and fulfillment SLAs while using MIS dashboards to guide operational decisions.
At Concentrix, I led high-volume service and client delivery teams supporting global enterprise accounts. I managed executive escalations, incident protocols, workforce planning, coaching, and performance against CSAT, quality, first-contact resolution, and SLA metrics.
My earlier work supporting Amazon sellers and resolving fraud and chargeback disputes built my foundation in multi-channel support, account health, compliance, and complex customer issue resolution.
