Open to opportunities

Steven Asah

@stevenasah

Message

Results-driven IT professional with expertise in technical support.

United States

Message

What I'm looking for

I am looking for a role that promotes collaboration and offers opportunities for growth.

I am an IT professional with over 8 years of experience specializing in technical support, vulnerability management, and system optimization. My career has been marked by a commitment to delivering operational efficiency and maintaining secure infrastructures. I excel in coordinating cross-functional teams to resolve technical issues and implement process improvements, ensuring that organizational objectives are met.

Throughout my tenure at Booz Allen Hamilton, I have led content operations for a federal Drupal-based website and managed large-scale vulnerability assessments. My analytical skills have enabled me to conduct data analysis that reduced ticket volume by 25%, showcasing my ability to drive impactful change. I am proficient in tools such as ServiceNow, Jira, and Active Directory, and I am dedicated to fostering collaboration and adhering to ITIL and Agile best practices.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant

Current

Booz Allen Hamilton, Inc

Mar 2023 - Present (2 years 3 months)

Lead content operations for a federal Drupal-based website, ensuring compliance and accessibility. Oversee publishing workflows, conduct audits, and collaborate with developers to resolve issues. Maintain documentation for CMS usage and manage user access to reinforce data governance.

Drupal Content Management Accessibility Standards Documentation Access Management

Senior Consultant

Booz Allen Hamilton, Inc

Jan 2022 - Mar 2023 (1 year 2 months)

Led deployment of change requests using ServiceNow, managed ticket queues, and conducted data analysis to identify incident patterns. Collaborated with security teams on vulnerability assessments and documented processes to improve support efficiency.

ServiceNow Data Analysis Vulnerability Management Incident Management Documentation

Information Specialist Technology

Howard Community College

Feb 2018 - Jan 2022 (3 years 11 months)

Managed system operations, conducted technology training, and led maintenance of IT equipment. Implemented a queue management system and created testing protocols to enhance departmental effectiveness.

Operations User Training Vulnerability Management IT Support Documentation

Security Supervisor

Allied Barton Security

Aug 2013 - Feb 2018 (4 years 6 months)

Oversaw security personnel staffing and training, coordinated responses to incidents, and managed security equipment maintenance. Developed training programs to enhance compliance and readiness.

Security Management Incident Response Training Development Compliance Team Leadership

Desktop Support

Howard Community College

Jun 2016 - Feb 2018 (1 year 8 months)

Executed installations and maintenance of IT equipment, managed IT ticketing systems, and collaborated with departments to optimize operations. Maintained Active Directory accounts for secure access management.

Desktop Support Active Directory Collaboration

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus

Master of Information Technology, Information Technology

2020 - 2022

Completed a Master's degree in Information Technology, focusing on advanced IT concepts and practices, preparing for leadership roles in technology management.

University of Maryland Global Campus

Bachelor of Science, Cyber Security Management and Policy

2016 - 2020

Earned a Bachelor of Science in Cyber Security Management and Policy, emphasizing the management of cybersecurity risks and policies in organizational contexts.