Terry Humphrey

Owned security, compliance, and full lifecycle strategy for a 300-application portfolio; served as Product Manager for 30 applications across 6 regions. Drove a multi-year compliance strategy across 1,900+ servers, raising compliance from 31% to 99%.

Served as project lead for application migrations and platform upgrades; functioned as subject matter expert for key applications and provided escalation-level support. Redesigned new hire onboarding procedures, cutting ramp-up time from 12 weeks to 4 weeks.

Managed 5,000+ servers across 8 countries while leading enterprise infrastructure strategy including domain consolidation, data center migration, and cross-functional automation initiatives. Directed a cross-domain patching strategy that increased server compliance from 62% to 99%.

Built and maintained a 300+ article knowledge base, improving team efficiency and knowledge retention across the operations group. Served as cross-team escalation point for critical client infrastructure incidents, consistently meeting a 4-hour SLA.

Drove changes to a critical licensing tool, reducing load times by 95%. Improved the Release to Client process, cutting cycle time from 5 days to 2 days.

Bachelor of Science in Information Security from Western Governors University.

Associate of Applied Science in Network Administration from Renton Technical College.