Steven A Florez C
@stevenaflorezc
I optimize operations, CRM workflows, reporting, and customer experiences across remote service and real estate teams.
ColombiaWhat I'm looking for
At SYNC, I support a multi-state real estate business through executive administration, CRM management, marketing coordination, SOP development, and operational process improvement.
I coordinate calendars, vendors, clients, listings, website updates, and campaigns while creating branded materials in Canva and managing email marketing through ActivePipe. I also organize workflows and deadlines in Asana to keep projects moving smoothly.
At Foundever, I analyze call volume, wait times, occupancy, and staffing needs to help teams make data-driven operational decisions. I previously managed end-to-end customer support, maintained customer satisfaction above 80%, and was recognized multiple times as Advisor of the Month.
My background in electrical and electronic engineering, technical support, and advanced Excel—including pivot tables, macros, Power Query, and dashboards—helps me diagnose problems, manage data, and improve customer and operational outcomes.
Experience
Work history, roles, and key accomplishments
Administrative Specialist and Operations Analyst supporting a multi-state real estate business. Responsible for executive support, CRM administration, marketing coordination, process documentation, and operational efficiency.
Provide executive and administrative support to the Founder and leadership team.
Manage calendars, meetings, appointments, and business communications.
Coordinate vend
Analyze key operational metrics, including call volume, wait times, and occupancy rates, to identify trends and support data-driven decisions that improve team efficiency.
Manage available resources and make real-time staffing adjustments to minimize operational impact and maintain service quality standards.
Generate reports and leverage analytical tools to provide clear performance insigh
Managed end-to-end customer experience operations, providing effective support and solutions in a remote environment. Recognized as Advisor of the Month on multiple occasions for outstanding performance and service excellence.
Efficiently resolved customer inquiries and issues across multiple communication channels while consistently maintaining a customer satisfaction score above 80%.
Han
Handled customer service duties, utilizing Excel for data management and reporting.
Provided technical and customer support, resolving issues and managing problems collaboratively.
Worked as a technical operator, performing operational duties.
Education
Degrees, certifications, and relevant coursework
A2 capacitacion
Dominio en Microsoft Excel para Análisis y Dashboards
2024 - 2025
Formación especializada en Microsoft Excel (tablas dinámicas, macros, Power Query), enfocada en el análisis y la gestión de datos para optimizar la toma de decisiones."
Udemy
Certificación en Testing & Quality Assurance, Testing & Quality Assurance
2022 - 2022
Certificación en Testing & Quality Assurance, desarrollando habilidades para identificar y solucionar fallos lógicos con pensamiento analítico y metódico.
Udemy Alumni
Certificación en Testing & Quality Assurance
2022 - 2022
Habilidad para identificar y solucionar fallos lógicos, aplicando un pensamiento analítico y metódico
Politécnico Costa Atlántica
Grado en Ingeniería, Ingeniería eléctrica y electrónica
2013 - 2018
Graduado con un promedio destacado de 4.4. Mi formación en ingeniería me proporcionó una base sólida en pensamiento analítico y lógico, la cual aplico diariamente para diagnosticar y resolver problemas de manera estructurada y eficiente. Adquirí una gran atención al detalle y la capacidad de comprender sistemas complejos, habilidades fundamentales para la excelencia en el servicio al cliente y el
Politécnico Costa Atlántica
tecnologo en electrónica
2013 - 2016
Servicio Nacional de Aprendizaje (SENA)
tecnologo en mantenimiento electronico e instrumentación industrial
2009 - 2011
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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