Open to opportunities

Steve Chavez

@stevechavez

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Email Marketing Manager who turns data into stories that connect.

United States

Message

What I'm looking for

I am looking for a role that values creativity and data-driven strategies, fostering a collaborative environment where I can continue to grow and innovate.

As an Email Marketing Manager with over 8 years of experience, I specialize in transforming customer relationships through engaging campaigns. At Doctors Business Network, I revitalized our welcome emails, resulting in a remarkable 40% increase in activation rates. My ability to distill complex data into relatable stories has been instrumental in fostering genuine connections across teams.

Currently, I am the Founder and Digital Marketing Consultant at Musical Demon, where I created a profitable music gear affiliate business. I engineered interactive music tools and manage a multi-channel marketing platform, driving significant referral revenue. My journey has equipped me with a unique blend of technical and creative skills, allowing me to craft personalized customer journeys that resonate.

Experience

Work history, roles, and key accomplishments

Current

Founder & Digital Marketing Consultant

Current

Musical Demon

Oct 2023 - Present (1 year 7 months)

Created a profitable music gear affiliate business by combining strategic marketing with custom-built web applications. Engineered interactive music tools and managed a multi-channel marketing platform using Klaviyo for email, SMS, and push notifications.

Digital Marketing Klaviyo Web Development Marketing Automation Affiliate Marketing Email Campaigns SMS Marketing Data Analysis Project Management Customer Engagement

Marketing Manager

Doctors Business Network

Dec 2023 - Sep 2023 (-1 years 9 months)

Reimagined customer welcome journey with warm, conversational emails and orchestrated a multi-channel campaign reaching over 10,000 healthcare professionals. Improved email templates and simplified appointment scheduling, significantly reducing patient complaints.

Email Marketing Customer Engagement Data Analysis Team Collaboration Project Management Marketing Strategy User Experience Communication

Primary Caregiver

Family Care Sabbatical

Oct 2022 - Dec 2022 (2 months)

Provided full-time care for an ailing family member, managing complex schedules and decision-making. Developed crisis management and empathetic communication skills while staying engaged with industry trends.

Crisis Management Communication Empathy Time Management Networking Problem Solving Caregiving

Marketing Automation Manager

Allegion

Jul 2021 - Nov 2022 (1 year 4 months)

Led the rollout of Adobe Campaign Standard across five countries and trained a global team of 12 marketers. Launched a virtual event series and improved email deliverability from 85% to 97% by enhancing the technical foundation.

Marketing Automation Team Leadership Email Marketing Event Management Data Analysis Technical Skills Project Management Training Communication

Data Analyst

VS Media

Apr 2019 - Apr 2021 (2 years)

Developed a customer journey program that increased retention by 23% and repeat purchases by 31%. Created an automated dashboard using SQL and Tableau, saving 15 hours of weekly reporting time.

Data Analysis SQL Tableau Customer Journey Mapping Team Collaboration Problem Solving Marketing Strategy Lead Scoring Communication

Education

Degrees, certifications, and relevant coursework

California State University, Los Angeles

Bachelor of Science, Computer Information Systems

1999 - 2003

Bachelor of Science in Computer Information Systems with a Business Option. This program provided a comprehensive understanding of information systems and their application in business environments.