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Stephen Haltom

@stephenhaltom

GTM Operations leader at Luciq who built Deal Desk and owns planning, forecasting, and sales compensation.

United States
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At Luciq, I run annual GTM planning, own sales compensation end to end, and present weekly pipeline and forecast analysis to the executive team. I also stood up Deal Desk and led company-wide positioning using April Dunford’s framework.

At Secureframe, I partnered with sales leadership on stage criteria that raised average win rate from 25% to 37%. Segment-specific KPIs increased ramped rep productivity 42%, and I rolled out Clari to replace spreadsheet forecasting.

Earlier at Heap, I built segmentation analysis that led the CEO to revise a proposed Mid-Market floor and rebuilt the forecast process. At Zscaler and AppDynamics, I planned territories, designed sales compensation, and structured deals.

Experience

Work history, roles, and key accomplishments

Luciq logoLU
Current

Senior Director of GTM Operations

Jul 2025 - Present (1 year 4 months)

• Lead GTM operations at Luciq (formerly Instabug) across planning, forecasting, compensation, enablement, and Deal Desk
• Run annual GTM planning, setting bookings, pipeline, and retention targets and the comp plans that drive them
• Present weekly pipeline and forecast analysis to the executive team
• Led company-wide positioning using April Dunford’s framework and built sales enablement grounde

Secureframe logoSE

Director of Revenue Operations

Jun 2023 - Nov 2024 (1 year 5 months)

• Built Secureframe's Revenue Operations function as its first RevOps leader, hiring Marketing Ops, Sales Ops, and Enablement roles and running CS Ops directly
• Improved average win rate from 25% to 37% by partnering with sales leadership on stage entry and exit criteria
• Increased ramped rep productivity 42% by introducing segment-specific KPIs
• Rolled out Clari to replace a spreadsheet foreca

Heap logoHE

Director of Revenue Operations

Jan 2023 - Jun 2023 (5 months)

• Pressure-tested Board-set revenue targets, exposing an outbound pipeline gap that flat headcount couldn’t close
• Built the segmentation data case that led the CEO to revise a proposed Mid-Market floor
• Rebuilt the forecast process around shared definitions and a fixed cadence, improving forecast accuracy

Heap logoHE

Senior Manager, Revenue Operations

Sep 2021 - Jan 2023 (1 year 4 months)

• Led Clari selection and rollout alongside a new forecasting methodology
• Reverse-engineered per-AE meeting, opportunity, and pipeline targets from Heap’s own conversion data
• Partnered with the CCO and Finance to define churn and GDR, then rebuilt renewals forecasting in Salesforce and Clari

Zscaler logoZS

Manager, Sales Operations, Americas (East)

Nov 2019 - Sep 2021 (1 year 10 months)

• Led territory planning for Eastern U.S. field sales (5 VPs, 60 reps), sizing territories by tech-user density
• Partnered with the SE Director to catch POVs launched before the economic buyer agreed to success criteria
• Owned weekly and quarterly leadership reporting on pipeline, bookings, and KPIs

AppDynamics logoAP

Director of Sales Operations, Inside Sales

AppDynamics

Nov 2017 - Nov 2019 (2 years)

• Designed annual comp plans and set targets for about 100 SDR, BDR, inside sales, and renewal reps worldwide
• Built the company’s first renewal forecast model and tied renewal reps’ MBOs to cohort renewal rate
• Led territory design for inside sales, renewals, and account management, including an automated low-touch segment

AppDynamics logoAP

Director of Sales Operations, Americas

AppDynamics

May 2017 - Nov 2017 (6 months)

Worked as Director of Sales Operations, Americas at AppDynamics.

AppDynamics logoAP

Senior Manager, Best Practices

AppDynamics

Apr 2016 - May 2017 (1 year 1 month)

• Structured $86M in transactions, including 24 deals over $1M TCV, as deal strategy partner to 100+ reps worldwide
• Co-authored the company’s first deal structuring playbook with Revenue, Finance, and Legal

AppDynamics logoAP

Manager, Order Operations

AppDynamics

Sep 2014 - Apr 2016 (1 year 7 months)

• Led selection and implementation of Salesforce CPQ to standardize quoting
• Scaled the Order Operations team across the US and EMEA

AppDynamics logoAP

Order Operations Analyst

AppDynamics

Jun 2013 - Sep 2014 (1 year 3 months)

• Reviewed and processed 1,200+ transactions totaling $75M in TCV
• Trained sales reps on quote building and co-termed pricing

Ryan logoRY

Sales and Use Tax Consultant

May 2012 - Jun 2013 (1 year 1 month)

* Identified tax refunds through detailed analysis of client’s purchase transactions
* Achieved 200% of yearly tax refund quota
* Coordinated with state revenue departments to ensure accurate reviews of refund claims
* Conducted preliminary reviews of client’s payables data to identify refund opportunities

II

Accounting Intern

Ideal Impact, Inc.

May 2011 - Aug 2011 (3 months)

* Managed all accounts receivable and payable transactions
* Assisted in reconciling company financial statements
* Created more efficient client-billing procedures

Education

Degrees, certifications, and relevant coursework

TS

Texas A&M University - Mays Business School

Bachelor's in Business Administration, Accounting, Certificate in Entrepreneurship

2007 - 2012

Tech stack

Software and tools used professionally

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