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Stephen Brook

@stephenbrook

Operations and transformation leader with 12+ years of experience in compensation modernization, workforce systems, and data governance.

United States
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What I'm looking for

I’m looking for a role that combines cross-functional ownership, process modernization, and the opportunity to develop people and teams.

At ASURION, I lead workforce-data governance and transformation, coordinating HR-data mapping, reconciliation, and correction workflows across Workday and dependent workforce platforms. I also partnered with HRIS to automate Workday assignments, supporting a business case estimating $300K–$450K in annual savings.

I enabled team-built SQL and Power BI credential reporting for approximately 1,800–1,900 employees. Weekly attestation preparation shifted from four hours to a five-minute table export, excluding review and exceptions.

In Performance Programs, I led the move from Excel-heavy calculations to SQL workflows, managed reference tables and Power BI reporting, and tracked delivery in Jira. I also led delivery of Power Apps for final incentive payments and standardized adjustment requests.

Earlier at ASURION, I developed performance-based pay calculations and led approximately 120 employees through 10 supervisors in a customer operation. I’ve also built analyst and supervisor capability, with all four initial analyst hires advancing into senior or management roles.

Experience

Work history, roles, and key accomplishments

Asurion logoAS

Operations Manager

Jan 2016 - Dec 2017 (1 year 11 months)

Led approximately 120 employees through 10 supervisors in a high-volume customer operation. Co-developed hiring standards, led supervisor training, and introduced attendance incentives that contributed to reducing monthly attrition from over 5% to approximately 3.5%.

Education

Degrees, certifications, and relevant coursework

University of New South Wales logoUW

University of New South Wales

Bachelor of Science, Computer Science

2013 - 2016

Bachelor of Science in Computer Science.

Tech stack

Software and tools used professionally

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