Open to opportunities

Stephen Adegboro

@stephenadegboro

Message

Customer Service Representative delivering fast, friendly support and issue resolution.

Turkey

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer experiences through fast, accurate issue resolution, strong CRM management, and team coordination—especially in high-pressure environments where I can keep improving service quality.

I’m a highly motivated Customer Service Representative with proven experience in phone-based customer support, CRM management, problem resolution, and administrative coordination. I handle client inquiries across phone, email, and live chat while keeping communication friendly, professional, and responsive.

In my remote call center roles, I assisted customers with technical issues, billing concerns, and product inquiries. I also collaborated with internal teams to streamline communication and boost service response time by 15%, managing over a 1000 dials a day with a 90% transfer rate.

Before moving deeper into customer support, I built a strong technical foundation through Electrical and Electronics Engineering internships and utility engineering work. That background helps me support customers confidently and coordinate effectively with engineering teams on practical electrical systems and maintenance needs.

Experience

Work history, roles, and key accomplishments

Current

Remote Call Center Representative

Current

Specialty Life Insurance

Apr 2024 - Present (2 years 4 months)

Assisted customers with technical issues, billing concerns, and product inquiries across email, phone, and live chat. Collaborated with internal teams to streamline communication and improved service response time by 15%.

Customer Support CRM Systems Customer Relationship Management Email Support Phone Support Live Chat Billing Issue Resolution Administrative Coordination Appointment Scheduling Bria Chase

Utility Engineer

Şahin Construction Companies

Feb 2023 - Mar 2024 (1 year 1 month)

Installed electrical systems for houses, offices, and pools and designed/implemented house wiring systems with a group of six engineers. Supervised housing design, functionality, and construction.

Electrical Systems Electrical Design Construction Supervision

Electrical Engineering Intern

Alpcan Towers

Sep 2021 - Feb 2022 (5 months)

Assisted senior engineers with house wiring, repair, and maintenance. Participated in projects to design and implement electrical systems.

Electrical Wiring Assistance Repair and Maintenance Electrical Systems

Electrical Engineering Intern

Kibtek

Jun 2020 - Sep 2020 (3 months)

Supported on-site and off-site power systems installation and maintenance. Assisted with substation supervision, control, and repair with senior engineers.

Power Systems Field Support