Serap Açıkgöz

Handles English inbound calls for the international Pizza Hut order line, creating orders, providing information, and routing customers to stores. Manages 60+ calls during busy shifts while meeting accuracy, speed, and customer satisfaction standards.

Reviewed customer accounts, explained payment options, and communicated calmly and professionally during challenging interactions while following procedures.

Processed cash transactions, transfers, payments, and account services accurately in line with operational procedures. Analyzed customer needs and directed them to the appropriate product, channel, or department.

Gathered client requirements and clarified project scope through direct consultations. Managed multiple projects, revisions, and deadlines while coordinating clients and implementation teams.

Worked as an Interior Architect, handling design and project tasks.

Worked as a Real Estate Consultant, assisting clients with property-related needs.

Worked as a Sales Associate and Cashier, handling sales transactions and customer service.

Grade: 75% Merit Scholarship

Bachelor's Degree in Interior Architecture from Istanbul Aydin University, completed with a 75% Merit Scholarship.