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Vanessa Lira

@vanessalira

I am a digital marketing strategist specializing in content, social media, and performance-driven B2B/B2C campaigns.

Portugal
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What I'm looking for

I seek a collaborative, data-driven role leading content and performance marketing for B2B/B2C brands, focusing on sales funnels, automation, and measurable growth.

I am a digital marketing professional with over seven years of experience creating content and running social media, performance campaigns, and inbound marketing for B2B and B2C audiences. I focus on content strategy, sales-funnel development, brand positioning and use tools such as Meta Ads, Google Analytics, Canva, WordPress and email marketing automation to drive measurable results.

I have led marketing teams, implemented lead-generation and marketing-automation projects, and supported commercial stakeholders to increase conversion rates and campaign performance. I bring international experience, advanced English, a proactive mindset and a results-oriented approach to collaboration and strategic execution.

Experience

Work history, roles, and key accomplishments

Concentrix logoCO
Current

Customer Service Advisor

Jan 2025 - Present (9 months)

Customer service in an international environment.
Problem resolution, technical support, and relationship management with a focus on excellence.
Clear and empathetic communication, maintaining high satisfaction levels.

DH

Social Media Specialist

Desh Studio Hair

Jan 2021 - Dec 2021 (11 months)

Created and directed social media content and video/photo production to support in-store promotions and point-of-sale strategies for Desh Studio Hair.

Education

Degrees, certifications, and relevant coursework

OO

Oxford House College (OHC)

Advanced English Course, English

Advanced English studies at Oxford House College (OHC) in Ireland.

TS

The English Studio

Advanced English Course, English

Advanced English studies at The English Studio in London.

UNIESP logoUN

UNIESP

Social Communication , Publicity and Marketing

Grade: 8.9

Catolica Paulista Faculty logoCF

Catolica Paulista Faculty

MBA, Retail Marketing

Tech stack

Software and tools used professionally

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Vanessa Lira - Customer Service Advisor - Concentrix | Himalayas