Stephanie Vallega
@stephanievallega
I support global customers with technical troubleshooting, concierge coordination, and reliable multichannel service.
PhilippinesWhat I'm looking for
I'm currently supporting Amalfi Jets through Outsourced VA, managing appointments, travel arrangements, reservations, concierge requests, vendor coordination, and inbound lead qualification for clients worldwide.
Previously, I supported GoDaddy customers at Sutherland with website, hosting, email, security, DNS configuration, site management, and cybersecurity best practices. I also helped clients with business onboarding and hosting solutions.
At TeleTech, I supported DoorDash customers, merchants, and drivers across phone, chat, and email, resolving account, payment, and technical issues in a fast-paced environment.
I began my technical support career at Sitel Philippines on the AVAST account, assisting Windows and AVAST users through phone, email, chat, and remote access while resolving software and system issues.
Experience
Work history, roles, and key accomplishments
CSR Concierge VA / Customer Support Specialist
Outsourced VA
Nov 2025 - Present (9 months)
Managed appointments, reservations, travel arrangements, and concierge requests for clients worldwide. Coordinated with vendors and service providers to secure bookings and fulfill client needs, while providing customer support via phone, chat, and email.
Technical Support & Sales Agent
Sutherland
Dec 2023 - Nov 2025 (1 year 11 months)
Provided technical support for website, hosting, email, and security services. Assisted clients with site management, DNS configuration, troubleshooting, and cybersecurity best practices while supporting business onboarding and hosting solutions.
Customer Service Agent
TeleTech
Sep 2020 - Dec 2023 (3 years 3 months)
Provided customer support for customers, merchants, and drivers through phone, chat, and email. Resolved account, payment, and technical issues while maintaining high customer satisfaction in a fast-paced environment.
Technical Support Agent
Sitel Philippines
Nov 2016 - Sep 2020 (3 years 10 months)
Provided technical support for Windows and AVAST users through phone, email, chat, and remote access. Resolved software and system issues while delivering excellent customer service and identifying sales opportunities.
Education
Degrees, certifications, and relevant coursework
Divine Mercy College Foundation, Inc.
Bachelor of Information Technology, Information Technology
2012 - 2014
Pursued a Bachelor of Information Technology with a focus on software and web development, but did not complete the degree.
Caloocan High School
High School Diploma, General Studies
2009 - 2012
Completed secondary education at Caloocan High School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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