Paolo Daluz

Provided remote technical support and troubleshooting of hardware and software issues. Guided customers on software and hardware usage.

Processed orders by obtaining required information and liaised between clients and internal groups to ensure satisfaction. Assisted in creating presentations for business clients.

Provided technical support for end-users and resolved escalated technical issues. Achieved 100% customer satisfaction rate through phone and email support.

Supported customers with technical issues for software releases and assisted with web hosting and email services. Escalated tickets to Tier 2 support when necessary.

Provided remote technical support to Uber drivers, troubleshooting and resolving hardware and software issues.

Evaluated and monitored employee performance, provided feedback, and maximized sales opportunities through cross-selling and up-selling. Developed and implemented sales strategies.

Provided technical assistance to end-users and guided customers on software and hardware usage.

Developed relationships with medical providers for accurate claims processing and timely reimbursements. Read and interpreted maps and directions, and analyzed data from various sources.

Adhered to company policies, researched customer inquiries, and responded in a timely manner. Diagnosed and fixed hardware and software issues remotely.

Activities and societies: Computer Systems Design and Programming; Computer Systems and Network Technology; Networking and Telecommunications Technology; Computer Graphics and Animation; Web Development Technology; Business and Office Administrative Services

Completed a two-year associate course in Computer Programming, covering computer systems design, networking, web development, and related topics.