Open to opportunities

Stephanie Ukpede

@stephanieukpede

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Result-driven professional with expertise in business operations and customer relations.

Nigeria

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What I'm looking for

I am looking for a role in a dynamic organization that values collaboration and operational excellence, where I can contribute to growth and efficiency.

I am a result-driven professional with over 5 years of experience in business operations and customer relations. My career has been dedicated to delivering seamless operations and efficiency, driving productivity and growth through expert task management and process streamlining. I pride myself on providing exceptional administrative and customer support, ensuring that every interaction is positive and productive.

In my most recent role as a Business Operations and Finance Support Officer at Oxen HR Limited, I conducted thorough audits of invoices and reviewed financial statements to ensure accuracy. My compassionate communication skills helped reduce customer complaints by 30%, and I successfully increased weekly invoice creation by 50%. I am passionate about operational excellence and collaboration, and I am eager to bring my skills to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Business Operations and Finance Support Officer

Current

Oxen HR Limited

Mar 2022 - Nov 2024 (2 years 8 months)

As a Business Operations and Finance Support Officer, I conducted audits of invoices, analyzed financial statements, and provided exceptional customer service. I improved customer satisfaction by reducing complaints by 30% and increased invoice creation efficiency significantly. My role involved data extraction, market research, and managing online product listings.

Customer Service Financial Analysis Market Research Conflict Resolution Microsoft Office Time Management Team Collaboration

Administrative Officer

Finny Integrated Services Limited

Jan 2019 - Feb 2022 (3 years 1 month)

In my role as an Administrative Officer, I provided comprehensive administrative support, managed communications, and coordinated office activities. I ensured efficient record-keeping and data management while preparing training sessions and materials with high accuracy.

Administrative Support Communication Record keeping Data Management Event Coordination Microsoft Office Time Management Team Collaboration

Voluntary Social Worker

Golden Bridge Multipurpose Cooperative (NGO)

Jan 2018 - Jan 2019 (1 year)

As a Voluntary Social Worker, I educated beneficiaries on services and application processes while promoting social welfare. I collaborated with a team to address social issues and delivered training to empower rural communities, maintaining accurate records and client databases.

Community Outreach Training Delivery Data Entry Team Collaboration Welfare Communication

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Science, Accounting

2013 - 2016

Completed a Bachelor of Science in Accounting, gaining a comprehensive understanding of financial principles, accounting practices, and business management.