At Charter Communications, I lead enterprise-wide learning strategy and an instructional design team supporting nine business units across a nationally distributed frontline sales organization. I advise senior and call center leaders on capability needs, learning priorities, and training implementation.
I design and maintain onboarding and development programs serving an annual learner population of 8,000 employees. My work includes role-based learning and career pathways, facilitator guides, and blended learning that supports readiness and customer interactions.
I’ve built, tested, and launched AI avatars for leaders and frontline employees to practice coaching and customer conversations with immediate feedback. I also use learning metrics, surveys, A/B testing, and observations to evaluate programs and identify improvements.
