Stephanie McClure
@stephaniemcclure
I lead sales and operations teams through coaching, KPI-driven process improvement, and customer service.
United StatesWhat I'm looking for
At Service Corporation International (Dignity Memorial), I lead sales and service operations across two cemetery locations, coaching Family Service Advisors and partnering with funeral home, grounds, administration, and market leadership. I built performance-management, headstone-installation tracking, and deferred memorial design systems to strengthen accountability, visibility, forecasting, and follow-up.
Previously, I supported finance, sales, graphics, vendor coordination, shipping, and customer service at Embroidery2, while managing key operations during owner absences. Across 19 years with Dakota Watch Company and Cooper's WatchWorks, I progressed from associate to Area Supervisor, leading multi-store teams, coaching employees, and driving retail operations and customer service.
Experience
Work history, roles, and key accomplishments
Director of Family Services / Sales Manager II
Service Corporation International (Dignity Memorial)
Jan 2024 - Present (2 years 7 months)
Lead sales and service operations across two cemetery locations, coaching Family Service Advisors and partnering with leadership to improve performance, customer experience, and operational consistency.
Education
Degrees, certifications, and relevant coursework
Ohio University
Bachelor of Arts, Sociology/Criminology
Bachelor of Arts in Sociology/Criminology with a minor in Psychology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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