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Shante' Hudson

@shantehudson

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I streamline compliant operations, improve client experiences, and lead high-volume workflows.

United States

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What I'm looking for

I'm seeking an operations, data analysis, or client management role where I can improve workflows, maintain compliance, use data to support decisions, and deliver strong client experiences.

I've led high-volume, client-centered operations at Grace Funeral Chapels, managing 20 to 30 cases each month while coordinating families, healthcare providers, cemeteries, clergy, vendors, and government agencies.

I maintain confidential records and regulatory documentation, train team members on procedures and compliance, and resolve sensitive client concerns with compassion. At Four-One LLC, I managed client relationships, built custom workflows, and improved service delivery through cross-functional collaboration.

My background also includes processing 100+ daily financial transactions at Wells Fargo while maintaining accuracy, confidentiality, and regulatory compliance. I bring 10+ years of operational leadership, data-focused process improvement, and client management experience.

Experience

Work history, roles, and key accomplishments

Supervisor | Funeral Director

Grace Funeral Chapels

Jul 2016 - Aug 2026 (10 years 1 month)

Supervise daily funeral home operations while managing 20 to 30 client cases each month, ensuring services are delivered with professionalism, compassion, and attention to detail. Coordinate funeral arrangements with families, healthcare providers, cemeteries, clergy, vendors, and government agencies to ensure accurate documentation and timely service delivery.

Compliance Risk Management Team Management Client Services Documentation Regulatory Compliance Training Mentorship Conflict Resolution Operational Excellence

Client Services & Operations Manager

Four-One LLC

Sep 2019 - Dec 2024 (5 years 3 months)

Managed client relationships, resolved complex service issues, and ensured high levels of client satisfaction and account retention. Oversaw daily operations and implemented custom client workflows, providing training and support to ensure successful adoption.

Client Management Operations Management Workflow Implementation Training Marketing Branding Business Development Process Improvement

Bank Teller

Wells Fargo Bank

Jan 2013 - Jun 2016 (3 years 5 months)

Processed more than 100 financial transactions daily while accurately handling cash and maintaining compliance with banking regulations. Assisted customers with routine banking transactions and identified financial needs to recommend appropriate products and services.

Cash Handling Banking Regulations Customer Service Financial Transactions Referral Generation Record keeping Confidentiality