Stephanie Luna

Led development and enhancement of Sentara Health's quoting and web enrollment tools in Salesforce, improving sales efficiency. Gathered requirements and implemented user-friendly web portals for Benefit Administrators and employees to manage insurance coverage and demographics. Managed Salesforce integrations and system optimizations, increasing efficiency and user satisfaction. Conducted data an

Spearheaded Agile ceremonies and managed significant Salesforce initiatives, including Case Management and Org Merge, enhancing process efficiency and user experience. Key contributor to the Ring Central Integration project, optimizing IVR workflows and improving customer service operations. Developed and recommended process enhancements and operational strategies, significantly impacting policy f

Led the integration of Salesforce CPQ, customizing solutions to meet ECI's business needs and improving operational efficiency. Restructured the Jira ticketing system and revamped the IT department's approach to Salesforce issues, significantly reducing resolution times. Developed and implemented formal Agile business processes, enhancing project management and team collaboration. Created, improve

Bridged the gap between business and IT teams, gathering requirements, preparing FSDs, and ensuring effective communication with development and QA teams. Managed system access for Firstpay.net merchants, led product enhancements, and conducted market research to drive innovation and improve user experience. Led Agile ceremonies, conducted backlog grooming sessions, wrote user stories, and mentore

Drafted and reviewed business definitions and data quality requirements for VinSolutions CRM system. Participated in validating data accuracy within VinSolutions, ensuring compliance with best practice standards. Collaborated with team members to maintain data consistency and integration across various systems. Gathered feedback on data needs and proposed recommendations to enhance processes and o

Facilitated and participated in daily stand-ups, iteration planning, backlog grooming, demos, and retrospectives. Groomed user stories and acceptance criteria with the team. Elicited requirements from stakeholders and participated in JAD sessions. Participated in UAT testing and assisted the team with roadblocks, improving overall project delivery by 15%.