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@stephanieluna
Dynamic Business and Operations Analyst
United StatesAs a seasoned business analyst with 10 years of experience, I excel in merging business strategies with technical solutions. With a strong background in project management and Salesforce implementations, I am fluent in English and Spanish, and proficient in Agile and Waterfall methodologies. I am passionate about leveraging my analytical skills and business acumen to support organizational growth and innovation.
Throughout my career, I have successfully facilitated cross-functional team success and optimized processes to drive operational efficiency. My expertise in facilitating Agile ceremonies, managing Salesforce integrations, and conducting data analysis has enabled me to drive business growth and improve user satisfaction.
I am a results-driven professional with a proven track record of delivering high-impact projects and driving business results. I am committed to staying up-to-date with the latest industry trends and best practices, and I am excited to bring my skills and expertise to a new challenge.
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Work history, roles, and key accomplishments
Eagle Creek an Eviden Company
Dec 2021 - Present (3 years 11 months)
Led development and enhancement of Sentara Health's quoting and web enrollment tools in Salesforce, improving sales efficiency. Gathered requirements and implemented user-friendly web portals for Benefit Administrators and employees to manage insurance coverage and demographics. Managed Salesforce integrations and system optimizations, increasing efficiency and user satisfaction. Conducted data an
Cognizant
Dec 2019 - Dec 2021 (1 year 11 months)
Spearheaded Agile ceremonies and managed significant Salesforce initiatives, including Case Management and Org Merge, enhancing process efficiency and user experience. Key contributor to the Ring Central Integration project, optimizing IVR workflows and improving customer service operations. Developed and recommended process enhancements and operational strategies, significantly impacting policy f
ECI Software Solutions
Aug 2019 - Dec 2019 (4 months)
Led the integration of Salesforce CPQ, customizing solutions to meet ECI's business needs and improving operational efficiency. Restructured the Jira ticketing system and revamped the IT department's approach to Salesforce issues, significantly reducing resolution times. Developed and implemented formal Agile business processes, enhancing project management and team collaboration. Created, improve
First American Payment Systems
Jan 2015 - Jan 2018 (3 years)
Bridged the gap between business and IT teams, gathering requirements, preparing FSDs, and ensuring effective communication with development and QA teams. Managed system access for Firstpay.net merchants, led product enhancements, and conducted market research to drive innovation and improve user experience. Led Agile ceremonies, conducted backlog grooming sessions, wrote user stories, and mentore
Nissan Motor Co.
May 2014 - Feb 2015 (9 months)
Drafted and reviewed business definitions and data quality requirements for VinSolutions CRM system. Participated in validating data accuracy within VinSolutions, ensuring compliance with best practice standards. Collaborated with team members to maintain data consistency and integration across various systems. Gathered feedback on data needs and proposed recommendations to enhance processes and o
AT&T Inc.
May 2011 - May 2014 (3 years)
Facilitated and participated in daily stand-ups, iteration planning, backlog grooming, demos, and retrospectives. Groomed user stories and acceptance criteria with the team. Elicited requirements from stakeholders and participated in JAD sessions. Participated in UAT testing and assisted the team with roadblocks, improving overall project delivery by 15%.
Degrees, certifications, and relevant coursework
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