Stephanie Hernandez

Led and managed the full admissions process, from initial inquiry to resident intake, ensuring timely and accurate placement in compliance with regulatory guidelines. Developed and maintained strong relationships with hospitals, physicians, and referral sources to drive census growth and maintain a steady admissions pipeline.

Managed admissions processes within the hospital and healthcare industry, demonstrating proficiency in long-term care insurance and customer service. Utilized Microsoft Excel and Word for various administrative tasks.

Reviewed incoming facility admissions and transferred paperwork to the EMR system, including coding ICD 10 diagnoses. Maintained office calendars, managed phone calls, and oversaw office employees to ensure productivity and adherence to company standards.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests. Performed daily checks for salon compliance, handled cash wraps and bank deposits, and scheduled all customer appointments.

Opened and maintained customer accounts, resolving product or service problems by clarifying complaints and explaining solutions. Managed large volumes of incoming calls, generated sales leads, and built sustainable customer relationships.

Completed store opening and closing procedures, including handling cash, credit, debit, and check payments. Greeted customers promptly, processed returns, and maintained a friendly and knowledgeable attitude to improve customer service.

Greeted customers, recommended and located products, and managed all front desk tasks including client records and lab data. Coordinated guest services, processed credit card information, and educated clients on products and self-maintenance.

Operated a cash register for various transactions and stocked merchandise according to store layouts. Maintained store cleanliness and organization, and handled all customer relations issues in accordance with company policies.

Built customer relationships to encourage repeat business and completed all cleaning, stocking, and organizing tasks in assigned sales areas. Engaged with customers, determined their needs, and recommended merchandise based on preferences.

Completed an Associate of Applied Science in Accounting, gaining foundational knowledge in financial principles and practices. Developed skills in managing financial records and understanding accounting procedures.

Obtained a high school diploma, completing the foundational curriculum. Developed essential academic skills and prepared for further education.