Open to opportunities

Stephanie Gonzales

@stephaniegonzales

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I am an entry-level IT professional skilled in Python and cloud computing.

Zimbabwe

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What I'm looking for

I’m seeking an entry-level IT, software, or cloud support role at a collaborative company where I can apply Python, Linux, and cloud fundamentals, troubleshoot systems, learn on the job, and grow into technical and leadership responsibilities.

I am an enthusiastic and adaptable technology professional training in Python, Linux, cloud computing, and AI tools.

I’m currently enrolled in Software Development at DeVry University. I’ve earned Dean’s List recognition and scholarships from the NEXTGEN Hispanic Scholars and Women + Tech programs.

At Charles Schwab I managed document intake and routed customer requests using internal systems, mirroring IT ticket escalation workflows while collaborating across departments to resolve issues efficiently. I also co-chaired an employee resource group, developing leadership and project coordination skills.

I’m eager to apply my technical knowledge to an entry-level IT, software, or cloud support role, bringing strong problem-solving, teamwork, and a commitment to continuous learning.

Experience

Work history, roles, and key accomplishments

Document Intake Specialist

Charles Schwab

Nov 2020 - Jan 2025 (4 years 2 months)

Managed and routed customer requests using internal systems, ensuring accurate processing and timely resolution; collaborated with multiple departments to resolve issues and co-led an Employee Resource Group to improve engagement and project coordination.

Document Management Customer Service Ticketing Systems Cross Functional Collaboration Escalation Management Data Entry Process Improvement Leadership Internal Systems

Line Cook

Sunland Racetrack & Casino

May 2015 - Feb 2022 (6 years 9 months)

Operated in high-pressure, fast-paced kitchen environments and maintained consistent service quality; trained and mentored new staff to improve workflow and efficiency.

Food Preparation Staff Training Time Management Food Safety Team Collaboration Workflow Optimization