JMJohnny Meintel
@johnnymeintel
Tech support representative and cloud computing enthusiast focused on problem-solving.
ZimbabweWhat I'm looking for
I am a dedicated customer service professional with a passion for technology and a strong aptitude for problem-solving. My experience as a Tech Support Representative at Costco Wholesale has honed my skills in troubleshooting hardware, software, and network issues. I excel at breaking down complex technical problems into simple, understandable solutions, ensuring that users receive the support they need.
Throughout my career, I have consistently delivered exceptional customer experiences by managing support tickets, coordinating with second-level teams, and contributing to knowledge bases. My previous roles in retail have further developed my ability to prioritize customer satisfaction while maintaining accuracy and efficiency in high-pressure environments. I am committed to continuous learning and professional growth, currently pursuing a B.S. in Cloud Computing at Western Governors University.
Experience
Work history, roles, and key accomplishments
Tech Support Representative
Costco Wholesale
Dec 2024 - Present (6 months)
Troubleshot hardware, software, network, and account-access issues for employees and contractors. Managed support tickets, coordinated with second level teams, and documented solutions. Delivered excellent user support by providing detailed and understandable instructions.
Front End Associate
Restaurant Depot
Jul 2023 - Dec 2024 (1 year 5 months)
Processed high-volume customer transactions in a fast-paced, wholesale retail environment. Ensured accuracy and efficiency in handling transactions.
Grocery Associate
Whole Foods Market
Jan 2023 - Jul 2023 (6 months)
Prioritized customer satisfaction by providing prompt and friendly assistance on the sales floor. Maintained a well-stocked environment to enhance the shopping experience.
Assistant Grocery Manager
Harris Teeter
Dec 2021 - Jan 2023 (1 year 1 month)
Oversaw inventory control, ensuring accurate stock levels and timely product ordering for seamless operations. Managed a team of 5 associates, delegating tasks and providing technical training on inventory systems.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Cloud Computing
2023 - 2025
Pursuing a Bachelor of Science degree focused on Cloud Computing. Coursework includes cloud architecture, deployment, security, and management.
Clover Hill High School
High School Diploma, General Studies
2005 - 2009
Completed the required curriculum for high school graduation. Studied a range of subjects including English, Math, Science, and Social Studies.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Interested in hiring Johnny?
You can contact Johnny and 90k+ other talented remote workers on Himalayas.
Message JohnnyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
