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Stephanie D

@stephanied

Message

Dispatcher at Arctic Air & HVAC who routed technician service calls, tracked active jobs, and resolved delays.

United States

Message

At Arctic Air & HVAC, I dispatched technicians to service calls, monitored jobs in progress, and resolved delays and routing issues to keep appointments on time.

I verified and documented customer and job information, answered inquiries, and provided arrival updates. I also processed invoices and payments for completed calls.

At Sunrise Assisted Living, I worked daily with elderly residents and their families in a state-regulated care setting. I implemented compliant activity programs and trained and supervised volunteers.

Experience

Work history, roles, and key accomplishments

Client Relationship Associate / Dispatcher-Sales

Arctic Air & HVAC

Jan 2023 - Jan 2026 (3 years)

Dispatched technicians to service calls, monitored jobs in progress, and resolved delays and routing issues. Verified and documented customer and job information, answered inquiries, and processed invoices and payments.

Dispatch Job Status Monitoring Delay and Routing Issue Resolution Driver and Technician Support Phone Inquiries Information Verification and Documentation Escalation Procedures Record Accuracy Microsoft Office

Office Manager

Wheeler Industries

Jan 2021 - Jan 2023 (2 years)

Booked carriers and tracked inbound and outbound shipments through delivery. Managed accounts payable, accounts receivable, payroll, and purchasing, and supported management with bank transfers and order processing.

Carrier Bookings Shipment Tracking Accounts Payable Accounts Receivable Payroll Purchasing Bank Transfers Order Processing

Life Enrichment Manager

Sunrise Assisted Living

Jan 2017 - Jan 2021 (4 years)

Worked daily with elderly residents and families in a state-regulated care setting, communicating with patience and care. Implemented activity programs aligned with state and federal compliance standards and trained and supervised volunteers.

Working With Elderly Residents Activity Implementation Compliance standards Training And Supervision