Jennifer Bage

Coordinated service operations across the Northeast region, managing repair scheduling and supporting efficient service delivery. Prepared accurate parts and repair quotes, created work orders, and ensured correct pricing for invoicing.

Managed administrative finances, including accounts payable and receivable in QuickBooks, and supported accurate payroll processing and day-to-day office operations. Maintained customer account records and created spreadsheets to improve administrative efficiency.

Managed daily dispatch and customer service operations, coordinating scheduling, documentation, and logistics for 43 technicians and 15 customer service representatives. Maintained accurate customer account records and updated technician qualification tracking.

Coordinated resident services by managing tracking spreadsheets, designing orientation invitations, and updating the internal website. Managed and closed work order tickets in Worx Hub and maintained scheduling for multipurpose rooms.

Supported construction operations by managing administrative processes, maintaining project-tracking spreadsheets, and coordinating equipment scheduling. Processed receipts in QuickBooks and calculated employee hours for payroll.

Managed billing statements and insurance verification documentation, maintained accurate client data entry, and created electronic health records for new clients. Processed medical records using proper medical coding and authored SOPs.

Associate in Applied Science in Office Administration from Wake Technical Community College.

Associate in Applied Science in Medical Office Administration from Wake Technical Community College.