John Gunning
@johngunning
Quality Systems and Sales Specialist applying ISO auditing to drive customer value.
United StatesWhat I'm looking for
I’m a Quality Systems and Sales Specialist with 16 years of experience leading quality programs, conducting audits, and managing large-scale client engagements. I bring a practical, process-driven approach to Quality Management Systems and continuous improvement.
I led ISO 9001:2015 recertification with zero nonconformances, and I cut customer claims resolution time through a centralized process. I also drove 66% revenue growth in convention sales by aligning customer needs, operations, and measurable performance outcomes.
I develop and maintain QMS documentation to support ongoing recertification and industry standards, then collaborate cross-functionally to resolve quality issues and reduce recurrence. I monitor and analyze KPIs to initiate corrective actions and support data-driven decisions that enhance operational efficiency, customer satisfaction, and real-time issue resolution.
I’ve also led and coached teams—serving as a quality liaison across departments and managing 12 QA agents in Central and South Florida. Alongside quality work, I’ve supported B2B convention sales for 40,000+ attendees and managed event delivery logistics, always focused on repeatable systems, clear SOPs, and risk-aware execution.
Experience
Work history, roles, and key accomplishments
Managed ISO 9001:2015 recertification and surveillance audits for two multi-site organizations, achieving zero nonconformances. Developed and maintained QMS documentation, collaborated cross-functionally to resolve quality issues, and monitored KPIs to drive corrective actions.
Quality Assurance Market Manager
American Express Sales Partnerships Inc.
Jun 2018 - May 2019 (11 months)
Led and coached QA staff across South and Central Florida, conducting weekly field interviews and training to improve team comprehension of product and business objectives. Monitored operational KPIs (call handle time, email response, quality, and customer satisfaction) and resolved escalated support items using data-driven continuous improvement.
Events Solutions Consultant
FedEx Office
Nov 2013 - May 2018 (4 years 6 months)
Built SOPs and supported process improvement for hotel and office convention operations while leading B2B sales for major conventions with 40,000+ attendees. Managed quality inspections for large-format prints and installations and handled end-to-end event delivery logistics, including resource allocation and contingency planning.
Inventory and Events Manager
Lakeridge Winery and Vineyards; Seavin Inc.
Jun 2010 - Dec 2013 (3 years 6 months)
Managed retail operations and drove inventory performance by optimizing purchasing and reorder points to improve turnover and reduce stock issues. Planned and managed festivals with up to 16,000 guests, supervised retail teams, maintained large-volume warehouse inventory, and ran cycle counts and post-event inventory reconciliations for variance reporting.
Education
Degrees, certifications, and relevant coursework
John hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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