At Discover/Capital One, I conduct detailed quality audits of high-volume customer interactions, analyzing about 300 cases monthly to identify discrepancies, investigate root causes, and recommend corrective actions. I also processed more than 50,000 applications as a Lead Account Specialist while maintaining accuracy and adherence to company policies.
I've built Tableau dashboards and analyzed operational reporting to uncover workflow bottlenecks and improve reporting accuracy. With a Bachelor of Science in Analytics, I bring Excel, Tableau, SQL, Python, and Microsoft Access skills to documentation, process improvement, and customer-focused operations.
