Enrica Marie Maestre

Developed and executed social media strategies for Facebook, Instagram, and YouTube, producing reels, carousels, and branded thumbnails; used GoHighLevel automation to improve workflow efficiency and managed Facebook Groups to grow community engagement.

Provided virtual assistant services including marketing, team recruitment, and operational support on a monthly basis, leveraging administrative tools to support client workflows and hiring processes.

Managed executive travel, email, and schedules while overseeing project tasks and implementing GoHighLevel automations and sales funnels; created and executed social media content and advertising to boost online presence.

Provided administrative support to the Managing Director including email and calendar management, developed social media strategy and SEO improvements, managed Google Business listings and handled payroll and invoicing tasks.

Managed customer support tickets and emails for Shell PLC, controlled access to ticketing systems, and produced SLA reports while meeting key customer service KPIs and resolving user issues accurately.

Scheduled consultations between prospective clients and sales representatives, maintained detailed call logs, and executed consistent follow-ups to maximize appointment conversion.

Monitored transactions and accounts for fraudulent activity for Citibank, analyzed alerts to mitigate risk, and verified suspicious activities via outbound calls and fraud alert follow-ups.

Handled customer inquiries, complaints, and troubleshooting for devices and performed order tracking and replacement processing to resolve customer issues efficiently.

Completed training in US healthcare administrative processes, HIPAA compliance, and EMR/EHR fundamentals for medical virtual assistance.

Completed advanced GoHighLevel training focused on platform automation, CRM workflows, and campaign optimization.

Completed a social media management and graphic design course focusing on content creation, scheduling, and visual branding.

Completed Facebook Ads training covering ad structure, split testing, scaling, and campaign optimization techniques.

Undertook comprehensive virtual assistant training covering administrative assistance, appointment setting, and VA best practices.

Completed a degree program in Customs Administration with coursework focused on customs procedures, trade regulations, and related administrative practices.