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Stella Osakwe

@stellaosakwe

Training Manager at Strolid who trains BDC agents in dealership workflows, call handling, and appointment setting.

At Strolid, I design and deliver onboarding and process training for new BDC agents, covering dealership workflows, calls, and appointment setting. I support trainees from onboarding through production.

I create weekly training materials and lead company sessions with practical demonstrations, discussions, and call reviews. I coach agents on call handling, objection handling, and process execution.

As Team Leader at Strolid, I supported daily operations, coordinated with dealership partners, and distributed leads to maintain customer follow-up.

Earlier, as a BDC Sales Agent at Strolid, I handled dealership inquiries and follow-up campaigns. At Eujen Travels & Tours, I managed customer inquiries, reservations, ticketing, and travel arrangements.

Experience

Work history, roles, and key accomplishments

Current

Training Manager

Current

Strolid

Nov 2024 - Present (1 year 11 months)

Design and deliver onboarding and process training for new BDC agents, conduct call reviews, and coach agents on script adherence and appointment-setting techniques. Lead recurring company training sessions and collaborate with other Training Managers to reinforce consistent BDC standards.

Training Onboarding Coaching Call Review Script Adherence Objection Handling Client Communication Appointment Setting Automotive Retail Workflows Process Training Presentation Skills Facilitation

Team Leader

Strolid

May 2022 - Nov 2024 (2 years 6 months)

Provided day-to-day operational and team support while managing individual BDC responsibilities. Monitored customer texts and emails, coordinated customer turnovers, and managed lead distribution to maintain coverage and service levels.

Team Leadership Lead Management Customer Follow up Communication Skills Slack WhatsApp Coordination Coverage Management

BDC Sales Agent

Strolid

Nov 2021 - May 2022 (6 months)

Handled internet leads and inbound inquiries by phone, email, and text while maintaining knowledge of dealership products and procedures. Conducted sales and service follow-up campaigns and scheduled appointments for dealership prospects.

Lead Handling Inbound Calls Email Communication Text Messaging Appointment Scheduling CRM Automotive Retail Workflows

Reservation / Ticketing Officer

Eujen Travels & Tours

Jan 2019 - Jan 2021 (2 years)

Managed customer inquiries, reservations, routing, ticketing, and travel arrangements for local and international journeys. Educated customers on products, procedures, schedules, and available travel options.

Reservations Ticketing Customer Service Travel Arrangements Communication Skills