Looking for a job

Abby Charles

@abbycharles

Message

I manage high-volume customer inquiries and turn complex issues into loyal customer relationships.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or call center role where I can manage customer inquiries, resolve issues, use CRM tools, and build lasting customer loyalty.

I've supported students, educators, and working professionals at Estador Professional Training Institute, guiding them through tech-training courses, enrollment, schedules, and virtual onboarding.

I managed high-volume inquiries across phone, email, and live chat using Zendesk, HubSpot, and WhatsApp Business. I also provided basic troubleshooting for Zoom and Google Workspace learning sessions.

As a Lead Generation Consultant at ASAPtickets, I qualify travel clients through cold calling and email outreach, then match their needs with customized itineraries, travel packages, and exclusive deals.

Experience

Work history, roles, and key accomplishments

Current

Lead Generation Consultant

Current

ASAPtickets

Jan 2022 - Present (4 years 8 months)

Identified, qualified, and engaged potential travel clients through targeted cold calling, email outreach, and digital lead capture strategies. Analyzed customer travel needs and preferences to offer customized flight itineraries, travel packages, and exclusive deals.

Cold Calling Email outreach Lead Generation Google Workspace Microsoft Teams Reservation Systems Customer Analysis

Customer Service Representative

Estador Professional Training Institute

Jan 2019 - Dec 2022 (3 years 11 months)

Served as the primary point of contact for students, educators, and working professionals seeking tech skill training. Managed high-volume inbound inquiries across phone, email, and live chat, guiding prospective students through course offerings, enrollment procedures, and schedules.

Zendesk HubSpot WhatsApp Business Zoom Google Workspace Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Uyo

Undergraduate Degree, Guidance and Counseling

2018 - 2023

Grade: 4.16 CGPA

Pursued an undergraduate degree in the Department of Guidance and Counseling, achieving a 4.16 CGPA.

Estador Professional Training Institute

Professional Training, Customer Service

2019 - 2022

Completed professional training as a Customer Service Representative, serving as the primary point of contact for students, educators, and working professionals.