Open to opportunities

Ubong Tommy

@theubongjoshua

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Results-driven customer service specialist with expertise in content creation.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a results-driven professional with a strong background in customer service, content creation, and networking. My experience as a Reservations Agent and Digital Manager at Lords & Trugat Travels & Tours has allowed me to boost customer satisfaction scores by 15% through timely flight booking assistance and exceptional service delivery. I have a proven ability to resolve issues efficiently, ensuring a positive customer experience that enhances business success.

In my previous role as a Content Writer & Co-Facilitator at Sidar Ventures, I co-facilitated over 20 training sessions, engaging more than 5,000 participants and achieving an average satisfaction rating of 85%. My collaborative approach with cross-functional teams led to a 25% increase in participants' performance and knowledge retention. I am passionate about leveraging my knowledge and experience to contribute to team and organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Reservations Agent

Current

Lords & Trugat Travels & Tours

Jan 2023 - Present (2 years 6 months)

Boosted customer satisfaction scores by 15% by providing timely flight booking assistance and a positive customer experience. Increased ticket sales by delivering exceptional service and enhancing clients' travel experiences. Reconciled financial accounts, improving monthly reporting accuracy by 12%.

Customer Service Financial Reporting Communication Problem Solving Teamwork Sales Time Management

Content Writer & Co-Facilitator

Sidar Ventures

Jan 2022 - Sep 2022 (8 months)

Co-facilitated over 20 training sessions for more than 5,000 participants, achieving an average satisfaction rating of 85%. Collaborated with teams to design training programs, resulting in a 25% increase in knowledge retention and a 30% improvement in participant performance.

Content Creation Facilitation Communication Team Collaboration Problem Solving Performance

Sales and Customer Service Representative

Toritseriju Technologies Ltd.

Sep 2012 - Oct 2013 (1 year 1 month)

Provided exceptional customer support by managing client inquiries, achieving an 80% satisfaction rate. Streamlined communication between field workers and clients, improving response time by 20% and reducing errors by 65% in internal records.

Customer Support Communication Workflow Management Time Management Sales

Education

Degrees, certifications, and relevant coursework

University of Uyo

Bachelor of Arts, History and International Studies

Holds a Bachelor’s degree in History and International Studies, with a proven ability to apply strong communication skills and creativity to support organizational goals.