Looking for a job

Stella Orjiebele

@stellaorjiebele

Message

I resolve customer concerns, manage accurate records, and deliver responsive remote support experiences.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve inquiries, maintain accurate records, follow up on customer concerns, and deliver timely support in a remote work environment.

I've supported students, parents, and stakeholders at St Peter's College by responding to inquiries, managing confidential records, and resolving concerns professionally.

As a Customer Support and Collections Representative at Airtel Nigeria, I contacted customers about account and payment issues, listened to their challenges, and worked toward practical solutions.

I'm experienced in documenting customer interactions, following up on pending issues, and prioritizing multiple requests to support timely resolution.

I bring clear communication, customer service, email, phone, and chat support skills to remote environments, using Microsoft Office and Google Workspace to keep work organized.

Experience

Work history, roles, and key accomplishments

Principal Administrator & Student Support Counsellor

St Peter's College

Oct 2023 - Present (3 years)

Provided support and responded to inquiries from students, parents, and stakeholders. Managed records, documentation, and confidential information accurately.

Customer Support Administration Documentation problem resolution Communication Skills Record keeping Confidentiality Time Management

Customer Support / Collections Representative

Airtel Nigeria

Jan 2023 - Present (3 years 9 months)

Contacted customers regarding account concerns and payment-related issues. Communicated with customers to understand challenges and provide solutions.

Customer Support Collections Communication Skills Problem Solving Active Listening Documentation Customer Satisfaction