EEEfe Esemedafe
@efeesemedafe
Motivated professional specializing in debt management and customer service.
NigeriaWhat I'm looking for
I am a motivated and results-driven professional with a strong background in debt management and collections. My expertise lies in negotiating repayment plans, maintaining accurate records, and collaborating with cross-functional teams to minimize financial losses and improve recovery rates. I am dedicated to ensuring compliance with legal requirements while delivering excellent customer service to achieve both organizational and client financial goals.
Throughout my career, I have gained valuable experience in various roles, including customer service, virtual assistance, and direct sales. At OYA Micro-Company Ltd, I handled customer inquiries and ensured satisfaction by providing timely solutions. My role as a Virtual Assistant at The Proftech International Nigeria Limited allowed me to manage communication channels and maintain organized databases, further enhancing my organizational skills. Additionally, my experience as a Direct Sales Agent at Access Bank Nigeria PLC honed my ability to build trust and long-term relationships with clients.
With a solid educational foundation in Guidance and Counseling from Delta State University, I have developed strong communication and interpersonal skills. I am passionate about helping others and committed to fostering positive relationships in any professional setting. I am eager to leverage my skills and experience in a challenging new role that allows me to contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Customer Service
Oya Micro-Company Ltd
Jan 2023 - Dec 2025 (2 years 11 months)
Handled customer inquiries and complaints via multiple channels, educating customers on company offerings to facilitate informed decisions. Troubleshot problems and provided timely solutions, ensuring accurate customer information management and satisfaction through follow-up.
Virtual Assistant
The Proftech International Nigeria Limited
Jan 2021 - Dec 2023 (2 years 11 months)
Responded to customer inquiries and provided accurate product information, resolving issues efficiently and managing returns and exchanges. Managed emails, scheduled appointments, and performed data entry, ensuring organized calendars and databases.
Direct Sales Agent
Access Bank Nigeria PLC
Jan 2019 - Present (6 years 5 months)
Promoted and sold company offerings directly to customers, identifying new leads through various methods. Clearly explained product features and benefits, consistently achieving or exceeding sales goals and developing long-term client relationships.
Guidance Counsellor
Bishop Mc-getrick Modern Secondary School
Jan 2017 - Present (8 years 5 months)
Assisted students with academic goal setting, course selection, and study habits, providing resources for career paths and college applications. Offered counseling for personal challenges and mediated disputes, developing comprehensive counseling programs.
Praticum in Guidance and Counselling
Urhobo Collage Modern Secondary School
Jan 2016 - Present (9 years 5 months)
Provided individual and group counseling sessions for personal, academic, and career concerns, conducting psychological and educational assessments. Maintained confidential records and assisted in developing guidance programs, helping clients explore career options and create action plans.
Teaching Practice
Our Lady Modern Secondary School
Jan 2015 - Present (10 years 5 months)
Planned and prepared daily lesson plans aligned with curriculum goals, delivering engaging lessons to students. Assessed student understanding through various methods, maintaining discipline and utilizing teaching aids to enhance learning.
Computer Tutor
ITC Systems Global Nigeria.LTD
Jan 2007 - Dec 2009 (2 years 11 months)
Managed inboxes, responded to client emails, and organized calendars for meetings and travel arrangements. Input and maintained data, scheduled social media posts, and answered inquiries via various channels.
Education
Degrees, certifications, and relevant coursework
Delta State University
B.Ed., Guidance and Counselling
Completed a Bachelor of Education with a specialization in Guidance and Counselling. Focused on developing skills to assist individuals in personal, academic, and career development.
Delta State University
O.N.D., Secretarial Studies
Obtained an Ordinary National Diploma in Secretarial Studies. Gained proficiency in administrative support, office management, and secretarial duties.
ITC Systems Global Nigeria LTD
Diploma, Computer
Earned a Diploma in Computer studies. Acquired fundamental knowledge and practical skills in computer operations and relevant software applications.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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