Stella Davor

Supported fundraising and travel arrangements, improving operational efficiency by 20%. Managed confidential communications and maintained data records.

Coordinated administrative and outreach activities, improving operational efficiency by 20%. Managed social media content and increased online engagement by 35%.

Provided high-level virtual support to the Logistics Managing Director, improving efficiency by 80% and aligning Salesforce pipeline with business growth goals. Maintained Salesforce CRM data with 100% accuracy and researched 30+ prospective clients to inform 80%+ of sales conversations and proposals.

Built and maintained relationships with 5,000+ customers, achieving a 99% satisfaction rate through personalized solutions and follow-ups. Managed a 40,000+ social media audience, running promotions that increased brand visibility by 35%.

Managed a Salesforce learning team, enhancing learner engagement by 25%. Provided peer support in Salesforce CRM troubleshooting and CRM automation best practices.

Managed a team to complete a Salesforce project, ensuring 100% on-time delivery. Coordinated team execution and delivery timelines to meet project commitments.

Supported executives with scheduling, correspondence, and document management. Maintained and managed 200+ monthly records, improving data accuracy by 85%, and drafted follow-up emails and memos for business correspondence.

Led and organized campaigns, increasing member participation by 45%. Planned activities and drove engagement to improve overall involvement.

Assisted with inventory management and cataloging, improving material tracking accuracy by 25%. Coordinated with the registrar to update and manage records, and conducted end-of-day audits to ensure documentation and system updates were accurate.

Promoted Unilever on campus, increasing brand awareness by 80%. Supported promotional activities to improve visibility and audience engagement.

Strengthened alumni engagement by 85% through strategic communication. Coordinated outreach efforts to maintain and grow alumni relationships.

Scheduled meetings and managed executive appointments to improve workflow efficiency. Handled incoming and outgoing correspondence (emails and phone calls) with a 95% timely response rate and assisted with accurate, professional document drafting.

Supervised ushers, improving guest experience and safety by 85%. Coordinated front-of-house operations to ensure smooth event execution.

Assisted 100+ customers daily, maintaining a 95% satisfaction rate. Processed and managed insurance applications, reducing errors by 20%, and supported informational sessions that increased customer awareness by 30%.

Led student engagement initiatives, improving student engagement and performance. Organized and supported activities to strengthen participation and outcomes.

Assisted with maintaining order and organizing activities, contributing to a 95% increase in student inclusiveness. Supported initiatives that improved participation and belonging.

Earned the Certified Salesforce Administrator credential in Salesforce, demonstrating administrator-level CRM configuration and management skills.

Earned the Certified Salesforce Associate credential in Salesforce, covering core CRM knowledge and application fundamentals.

Completed a Postgraduate Diploma in Professional Marketing from the Chartered Institute of Marketing (UK) between 2023 and 2024.

Completed a Master of Arts in Brands and Communications Management at the University of Professional Studies, Accra from 2021 to 2022.

Completed a Bachelor of Business Administration at the University of Professional Studies, Accra from 2014 to 2018.