Open to opportunities

Stella Chukwu

@stellachukwu1

ServiceNow Platform Lead at AWS who modernizes enterprise workflows and self-service.

At AWS, I lead ServiceNow platform strategy and deliver enterprise solutions across ITSM, ITOM, ITAM, and CMDB. I’ve developed self-service experiences through Service Portal and Employee Center, and implemented AI-powered capabilities and automated request fulfillment.

At Mayo Clinic, I advised executive stakeholders on platform strategy and enterprise transformation. I established CMDB governance and data quality standards, and provided architectural oversight for integrations using REST APIs, SOAP Web Services, and Integration Hub.

At DFK, I configured ServiceNow modules and developed automated workflows, catalog experiences, and third-party integrations. I also supported Discovery and Service Mapping implementations and platform upgrades.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Platform Lead/Engineer

Current

AWS

Apr 2024 - Present (2 years 6 months)

Led enterprise-wide ServiceNow platform strategy, governance, architecture, and roadmap planning. Managed end-to-end implementation and enhancement of ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, and Service Catalog solutions.

Principal ServiceNow Consultant

Mayo Clinic

Jul 2021 - Dec 2023 (2 years 5 months)

Advised executive stakeholders on ServiceNow platform strategy, governance models, and enterprise transformation initiatives. Facilitated business requirement workshops and translated complex business needs into scalable ServiceNow solutions.

Sr. ServiceNow Administrator / Developer

DFK

Mar 2019 - May 2021 (2 years 2 months)

Configured Incident, Problem, Change, Request, Knowledge, and Catalog modules. Designed and implemented automated workflows using Flow Designer, Workflow Editor, and Integration Hub.