Heda Kalenia

Managed full-cycle recruitment, onboarding and offboarding for global teams and maintained digital employee records with strong data confidentiality; developed HRMS applications and maintained benchmarking data.

Rebuilt HR function focused on service quality, led payroll, recruitment, training and compliance, and designed organizational structures, job descriptions and career pathways for the hotel.

Designed and implemented company-wide HR systems for Dieng Group including SOPs, org structures, job analyses and policies; delivered training and led change management while conducting recruitment across business units.

Led organizational effectiveness project by implementing HR systems, creating SOPs and org structures, delivering training and managing recruitment across business units.

Developed foundational HR frameworks including contracts and policies, organized workforce planning and implemented HR best practices for the project.

Managed full-cycle recruitment, supported performance management, payroll and benefits administration, coordinated disciplinary procedures and analysed employee data for turnover and engagement trends.

Developed HRIS, career paths and SOPs across Grand Tjokro hotels and initiated a hotel academy with training design and instructor profiling.

Supported logistics and administration for training events and client sessions to ensure smooth delivery of Dale Carnegie programs.

Completed a Master of Business Administration focused on Human Resources Development, emphasizing strategic HR practices and organizational effectiveness.

Earned a Bachelor's degree in Psychology with coursework relevant to human resources, employee behavior, and organizational dynamics.