Stefanija Rose
@stefanijarose
Customer-service focused hospitality professional driven to exceed targets.
What I'm looking for
I am a hospitality and retail professional with hands-on experience in front office operations, sales, and food service. I bring strong customer-service instincts, a proactive attitude, and the ability to work both independently and as part of a team.
My background includes reservations, check-in/check-out, handling invoices and revenue balancing using POS systems, and processing customer transactions and returns. I have experience maintaining clean, safe workspaces and supporting banquet and conference activities.
I have volunteered with healthcare and animal-welfare organizations, providing compassionate service, organizing supplies, and assisting with fundraising and daily operations. I hold training and certifications including First Aid & CPR, Pro-Serve, WHMIS, Babysitting License, and Microsoft Office Specialist.
I am seeking a role where I can apply my conflict-resolution skills, advanced computer abilities, and sales orientation to contribute measurable results while continuing professional development.
Experience
Work history, roles, and key accomplishments
Sales Associate / Lead Hand
Foggy Gorilla
May 2023 - Present (2 years 4 months)
Processed orders, organized inventory, and handled customer transactions, refunds, and warranty issues while delivering strong sales and customer service.
Front Office Associate
Ramada Inn & Suites
Aug 2022 - Jan 2023 (5 months)
Provided exceptional customer service, managed registrations and group/single bookings, and maintained a safe, compliant front desk environment while handling invoices and administrative tasks.
Front Office Associate
Cambridge Hotel & Conference Center
Oct 2019 - Mar 2022 (2 years 5 months)
Managed reservation calls, supported housekeeping and banquet operations, and balanced room revenue using Lightspeed and POS while performing daily conference and room checks.
Waitress / Prep-Cook
Revera Retirement Community
Dec 2017 - Jul 2019 (1 year 7 months)
Served meals and prepared kitchen items for residents, accommodated special dietary needs, and supported a clean, organized dining environment for seniors.
Education
Degrees, certifications, and relevant coursework
Robertson College
Diploma, Administration / Bookkeeping
2025 - 2025
Completed an Administration Assistant / Bookkeeping Diploma with training in Sage 50 accounting and general bookkeeping.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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