Arla De villa

Supervised front-of-house operations, managed staff scheduling and training, handled guest relations and conflict resolution, and managed end-of-day server reports and secure payment processing.

Assisted clients with booking cleaning services, coordinated communication between clients and cleaning staff, prepared and monitored payroll, and inspected Airbnb properties to ensure cleanliness and quality standards were met.

Cleaned and serviced guest rooms to resort standards, maintained sanitation and organization, reported maintenance issues, and ensured housekeeping carts and supplies were properly stocked.

Performed room attendant duties including cleaning, replenishing linens and amenities, reporting damages, and assisting team members to ensure timely room readiness and guest satisfaction.

Activities and societies: Room attendant duties at Fallsview Casino Resort and Hilton; hospitality operations and housekeeping.

Completed a Diploma in Sport Administration while working as a Room Attendant and gaining hospitality operations experience.

Activities and societies: Housekeeping team work, room inspections, maintenance reporting, and sanitation procedures.

Studied Hotel and Restaurant Management with hands-on housekeeping and room attendant responsibilities.