Whitney Whyte
@whitneywhyte
Front desk agent with 8+ years in customer service and hospitality.
What I'm looking for
I am a dedicated front desk agent and customer service representative with over 8 years of diverse experience in hospitality, customer service, and esthetics. My journey has equipped me with strong problem-solving and conflict resolution skills, allowing me to enhance client well-being and operational efficiency effectively. I have a proven track record of reducing guest wait times and improving overall satisfaction, which I consider my greatest achievement.
My professional background includes roles such as Front Desk Supervisor and Esthetician, where I honed my ability to manage teams and deliver exceptional service. I am proficient in various MS applications and hold a CPR certification, which complements my commitment to client safety and satisfaction. I thrive in fast-paced environments and am passionate about creating positive experiences for guests and clients alike.
Experience
Work history, roles, and key accomplishments
Security Guard/Security Analyst
Cancom
Nov 2024 - Present (7 months)
Responsible for alarm monitoring, access control, and CCTV monitoring. Provided excellent customer service while ensuring a visible security presence. Documented incidents accurately in daily logs and security reports.
Telephone Answering and Dispatching Agent
MacKinnon and Bowes
Aug 2024 - Oct 2024 (2 months)
Managed incoming calls from funeral homes, routing them to appropriate departments. Documented call details and dispatched transportation services for decedents.
Esthetician
H2O Float Spa
Jul 2024 - Aug 2024 (1 month)
Performed holistic facials and relaxation treatments, ensuring high client satisfaction. Maintained cleanliness and adhered to sanitation standards.
Seasonal Production Assistant
Lush Handmade Cosmetics
Aug 2023 - Aug 2023 (0 months)
Produced bath bombs in a high-paced environment, maintaining inventory counts and packaging products to meet production goals.
Front Desk Supervisor
Neill Wycik Hotel
Aug 2023 - Aug 2023 (0 months)
Processed online reservations and led a team of front desk staff, ensuring high standards of customer service and resolving guest inquiries.
Front Desk Agent
Little Canada
Feb 2023 - Apr 2023 (2 months)
Managed ticket sales and guest check-ins, enhancing visitor experience and operational efficiency while responding to inquiries.
Seasonal Production Assistant
Lush Handmade Cosmetics
Jan 2020 - Jan 2020 (0 months)
Produced bath bombs in a high-speed environment, maintaining quality and inventory compliance while meeting production targets.
Cashier/Server
Roy Woods Restaurant
May 2019 - Jun 2019 (1 month)
Processed food delivery orders and payments, ensuring accuracy and enhancing guest satisfaction through efficient service.
Cashier
Toy R Us
Oct 2018 - Oct 2018 (0 months)
Assisted customers with inquiries and managed cash register operations, ensuring smooth transactions and maintaining store organization.
Education
Degrees, certifications, and relevant coursework
Canadian Beauty College
Diploma, Medical Aesthetics
2023 - 2024
Completed requirements for Diploma in Medical Aesthetics, including Micro-Needling certification and 210 clinical/spa hours.
Medix College
Diploma, Medical Office Administration
2017 - 2018
Completed requirements for Diploma in Medical Office Administration, covering medical terminology, OHIP billing, and Accuro/EMR training.
Availability
Location
Authorized to work in
Job categories
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