Stefania Paratore

Responsible for managing Planned Preventative Maintenance Services and Contracts, collaborating with various teams to address client requests, and ensuring compliance with SLAs. Duties include generating planners, processing contract renewals, and conducting quarterly performance reviews.

Managed the Cushman and Wakefield portal, ensuring performance standards were met. Responsibilities included processing quotes, managing emergency call-outs, and liaising with clients and contractors to fulfill service requests.

Handled customer inquiries via phone and email, created new insurance policies, processed adjustments, and liaised with insurers and claims departments to provide quotes and documentation.

Served as the first point of contact for guests, managed phone calls, and supported service advisors with vehicle data updates and filing tasks.

Assisted the General Manager with daily operations, managed stock control, handled complaints, and trained staff while ensuring compliance with health and safety standards.

Managed reservations and guest flow, provided excellent service, and ensured adherence to sanitation and safety policies in the dining establishment.

Completed studies in Foreign Languages, equivalent to A Level, focusing on language proficiency and cultural understanding.