STEFAN HILSBERG

Profiled and cleaned insurance data to identify and correct structural, pattern, and content issues, ensuring an error-free dataset. Validated insurance data against predefined standards and business rules, meticulously identifying and correcting even the smallest discrepancies.

Provided support and resolved queries for patients and clinicians, educating them on Doccla services and medical devices. Communicated with both clinicians and patients via phone calls and emails, adhering to standard operating procedures and policies, particularly those related to patient safety and information governance.

Provided full secretarial service for the Diabetes & Endocrinology department, including arranging and proof-reading appointment and GP letters, and clinic notes. Managed patient inquiries via calls and emails regarding appointments and equipment collection, and maintained the patient-file archive.

Conducted pre-arranged health and safety survey calls with company employees via Microsoft Teams. Took detailed notes and edited survey documents, utilizing MS Bookings, MS Outlook, MS Excel, and MS Teams.

Handled calls, emails, and chat messages from European customers using Zendesk, performing data entry in the Back-office System. Produced customer transaction files and reports, escalated payment concerns, and investigated transaction declines and velocity queries.

Responded to calls, emails, and chat messages from European customers via Google Mail, performing data entry for customers and cards. Produced customer transaction files and reports, forwarded payment concerns, and investigated transaction declines and velocity queries.

Managed patient appointments and communications with medical insurance companies. Administered the in-house computer system for new patient files, billing, and medical insurance claims, and processed payments for services.

Participated in feature films, TV productions, corporate training videos, and commercials as an extra and model. Gained experience in various production environments.

Completed studies in Maths, English, German, Business Administration, and Economics. This qualification is equivalent to British A-Levels.