STEFAN HILSBERG
@stefanhilsberg
Bilingual professional with over 10 years in customer service.
What I'm looking for
I am a bilingual (German/English) professional with over 10 years of experience in customer service, data quality, and administration. My career has been marked by a strong ability to manage projects from conception through to completion, demonstrating excellent attention to detail and a logical approach to challenges. I thrive in high-pressure environments and can effectively work both independently and as part of a team.
Currently, I am working as an AI Insurance Data Quality Consultant at Cytora Ltd., where I profile and clean insurance data to maintain an error-free dataset. My previous roles have included providing customer support in regulated environments, where I educated patients and clinicians on using medical services and devices. I have a proven track record of resolving complex queries and ensuring compliance with standard operating procedures.
Experience
Work history, roles, and key accomplishments
AI Insurance Data Quality Consultant
Cytora Ltd. via Angela Mortimer AMP 75 LIMITED
Jun 2024 - Present (1 year 1 month)
Profiled and cleaned insurance data to identify and correct structural, pattern, and content issues, ensuring an error-free dataset. Validated insurance data against predefined standards and business rules, meticulously identifying and correcting even the smallest discrepancies.
Customer Service Agent - German Speaking
Doccla UK Ltd.
Aug 2023 - Present (1 year 11 months)
Provided support and resolved queries for patients and clinicians, educating them on Doccla services and medical devices. Communicated with both clinicians and patients via phone calls and emails, adhering to standard operating procedures and policies, particularly those related to patient safety and information governance.
Medical Support Secretary – Band 3
University Hospitals of North Midlands NHS Trust
Oct 2022 - Present (2 years 9 months)
Provided full secretarial service for the Diabetes & Endocrinology department, including arranging and proof-reading appointment and GP letters, and clinic notes. Managed patient inquiries via calls and emails regarding appointments and equipment collection, and maintained the patient-file archive.
Health and Safety Survey Taker - German Speaking
Embark Consulting Ltd.
May 2022 - Present (3 years 2 months)
Conducted pre-arranged health and safety survey calls with company employees via Microsoft Teams. Took detailed notes and edited survey documents, utilizing MS Bookings, MS Outlook, MS Excel, and MS Teams.
Customer Service Advisor - German Speaking
Comdata Group UK LTD
Feb 2022 - Present (3 years 5 months)
Handled calls, emails, and chat messages from European customers using Zendesk, performing data entry in the Back-office System. Produced customer transaction files and reports, escalated payment concerns, and investigated transaction declines and velocity queries.
Customer Service Advisor - German Speaking
WEX Europe Services Ltd.
Sep 2021 - Present (3 years 10 months)
Responded to calls, emails, and chat messages from European customers via Google Mail, performing data entry for customers and cards. Produced customer transaction files and reports, forwarded payment concerns, and investigated transaction declines and velocity queries.
Administrator
Podologische Praxis Marion Hilsberg
Aug 2018 - Present (6 years 11 months)
Managed patient appointments and communications with medical insurance companies. Administered the in-house computer system for new patient files, billing, and medical insurance claims, and processed payments for services.
Extra and Model
Uni-versal Extras Ltd
Oct 2016 - Present (8 years 9 months)
Participated in feature films, TV productions, corporate training videos, and commercials as an extra and model. Gained experience in various production environments.
Education
Degrees, certifications, and relevant coursework
Kaufmännisches Berufskolleg Duisburg-Mitte
Equivalent to British A-Levels, Business Administration and Economics
Completed studies in Maths, English, German, Business Administration, and Economics. This qualification is equivalent to British A-Levels.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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