Mileiny Santana
@mileinysantana
Final-year Industrial Engineering student focused on operations and quality improvement.
Dominican RepublicWhat I'm looking for
I am a final-year Industrial Engineering student at Universidad Tecnológica de Santiago (UTESA) with practical experience in operations, quality control, and bilingual customer service. I apply Lean Six Sigma principles and quality-control techniques to improve processes and drive efficiency.
My work history includes roles in production quality control and bilingual contact-center positions, where I developed strong communication, problem-solving, and time-management skills. I am proficient in Microsoft Office, with certifications in Excel, Lean Six Sigma tools, and logistics & supply chain management.
I seek to join a company that values individual and collective performance and offers opportunities for personal and professional growth. I am adaptable, quick to learn, and committed to continuous improvement and customer-focused solutions.
Experience
Work history, roles, and key accomplishments
TEHandled bilingual customer support and client communications, improving customer satisfaction through effective problem resolution and service delivery across English and Spanish channels.
Operator / Quality Control
Velas Hispaniolas
Feb 2021 - Aug 2021 (6 months)
Performed production operations and quality control tasks, ensuring product standards and reducing defects through inspection and process adherence during a 5-month tenure.
COBilingual Agent
Provided bilingual customer service within a high-volume contact center, resolving inquiries and maintaining quality service standards to support client KPIs.
Education
Degrees, certifications, and relevant coursework
USUniversidad Tecnológica de Santiago
Bachelor of Engineering, Industrial Engineering
2019 -
Final-year student pursuing Industrial Engineering at Universidad Tecnológica de Santiago since 2019.
Politecnico Eugenio de Jesús Marcano
High School Diploma, High School
2016 - 2018
Completed secondary technical education at Politecnico Eugenio de Jesús Marcano from 2016 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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