Open to opportunities

Fernando Carstens

@fernandocarstens

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Experienced technical support professional with a passion for problem-solving.

Spain

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What I'm looking for

I am looking for opportunities in innovative projects that challenge my technical skills and promote growth.

I'm a dedicated professional with experience in technical support and customer service. I excel in resolving technological issues and pride myself on my friendly and professional demeanor. My goal is to join innovative projects where I can apply my technical skills to solve complex problems, automate tasks, and generate value through data analysis.

In my previous role as a call center agent at 247.ai in Bogotá, I provided technical assistance to clients, helping them resolve various technological challenges. My experience as a computer technician at Traki allowed me to support both customers and internal departments, ensuring swift resolution of hardware and software incidents while maintaining the company's IT systems.

Currently pursuing a Master's in Big Data, AI, and Cybersecurity, I am eager to leverage my education and experience in a dynamic work environment that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Agente de Call Center

247.ai

Jan 2023 - Sep 2023 (8 months)

Provided technical assistance to customers in resolving technological issues, ensuring high levels of customer satisfaction through effective communication and problem-solving skills.

Technical Support Customer Service Problem Solving Communication Teamwork Data Analysis Troubleshooting

Técnico Informático

Traki

May 2016 - Sep 2017 (1 year 4 months)

Provided technical support to clients and internal departments, resolving hardware and software issues promptly and maintaining the company's IT systems.

Technical Support Customer Support Communication Team Collaboration