Open to opportunities

Stacy Wanjiku

@stacywanjiku

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Dedicated hospitality professional with expertise in guest engagement.

Zimbabwe

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and self-driven hospitality and tourism management professional with a great passion for delivering exceptional guest experiences. My journey in this field has equipped me with a diverse skill set, particularly in guest engagement and customer service. I thrive in team environments and am committed to exceeding guests' expectations.

Throughout my career, I have gained valuable experience working in various roles, from managing front office operations at Sandton Palace Hotel to serving as a Sales and Marketing Assistant at Kapari Limited. My role at Cloud Factory Kenya as an Independent Remote Contractor allowed me to hone my analytical skills, utilizing tools like CVAT and Python for data entry and analysis. I take pride in my ability to balance project allocation and supervision, ensuring that my team of contractors delivers high-quality results.

With a diploma in Hospitality and Tourism Management, I possess a solid educational foundation that complements my practical experience. I am eager to leverage my skills in a dynamic environment where I can contribute to enhancing guest satisfaction and driving business success.

Experience

Work history, roles, and key accomplishments

Independent Remote Contractor

Cloud Factory Kenya

Dec 2018 - Jan 2025 (6 years 1 month)

Performed data entry and analysis using CVAT and Python tools. Conducted cloud annotation and object labeling to enhance visual understanding and improve user experience.

Data Entry Data Analysis CVAT Python Cloud Annotation Artificial Intelligence

Sales and Marketing Assistant

Kapari Limited

May 2022 - Dec 2023 (1 year 7 months)

Achieved sales targets and managed the sales process, including customer acquisition and revenue growth. Conducted market surveys, prospected, presented, and negotiated with potential customers.

Sales Marketing Customer Acquisition Sales Growth Market Research Negotiation Customer Service Data Entry

Front Office

Sandton Palace Hotel

Jan 2018 - Aug 2018 (7 months)

Managed guest reception, processed payments, and provided receipts. Engaged with guests, offered support for inquiries, and handled incoming calls.

Guest Reception Payment Processing Customer Engagement File Management

Receptionist and Waitress

Sandton City Hotel

Sep 2017 - Dec 2017 (3 months)

Maintained security by following hotel procedures, monitoring logbooks, and issuing room keys. Communicated with other hotel staff to coordinate services and ensure seamless event execution.

Customer Service Order Taking Inquiry Resolution

Attaché

Sandton City Hotel

May 2017 - Aug 2017 (3 months)

Supported housekeeping with tasks such as cleaning guest rooms and restocking amenities. Assisted with guest services, including check-in and check-out procedures.

Guest Service Order Taking Stock Management Record keeping Customer Service

Education

Degrees, certifications, and relevant coursework

Kiriri University

Diploma, Hospitality and Tourism Management

Completed a comprehensive diploma program focusing on Hospitality and Tourism Management. Gained expertise in various aspects of the hospitality industry, preparing for a career in hotel and tourism operations.

Bradegate College

Certificate, ICDL

Acquired the International Computer Driving Licence (ICDL) certification. Developed proficiency in essential computer skills, including word processing, spreadsheets, and presentations.

Tumutumu Girls

K.C.S.E Certificate, General Studies

Obtained the Kenya Certificate of Secondary Education (K.C.S.E) from Tumutumu Girls. Completed secondary education, building a foundation of knowledge across various subjects.