Nomakhosi Khumalo
@nomakhosikhumalo
Client-focused marketing associate driving customer satisfaction and brand growth.
ZimbabweWhat I'm looking for
I am a results-driven Client Services and Marketing Associate combining hands-on TelOne experience with ongoing Marketing Management studies at Zimbabwe Open University.
At TelOne I progressed through roles from Filing Room Assistant to Credit Control Clerk and now Client Services Representative, where I manage inquiries, resolve complaints, process transactions, and compile sales and commercial reports.
I bring strong communication, problem-solving, attention to detail, time management, and customer-relationship skills, and I apply market research and analysis to support sales and marketing initiatives.
I am proactive, collaborative, and eager to contribute a fresh perspective to marketing strategies and customer service excellence in a growth-focused team.
Experience
Work history, roles, and key accomplishments
Client Services Representative
TelOne (Pvt) Ltd
Jan 2024 - Present (2 years 5 months)
Respond to client inquiries, resolve customer issues, and process orders/payments while compiling daily and commercial sales reports to track transactions and revenue for business decision-making.
Credit Control Clerk
TelOne (Pvt) Ltd
Mar 2021 - Dec 2023 (2 years 9 months)
Managed creditor debts and ensured timely customer payments by processing incoming funds, reconciling invoices, resolving account queries, and enforcing debt management protocols.
Filing Room Assistant
TelOne (Pvt) Ltd
Oct 2020 - Jan 2021 (3 months)
Maintained and organized physical records, updated file indexes, supported audits, and ensured secure, confidential storage and timely retrieval of documents for staff and management.
Attaché Student
Rainbow Tourism Group
Jan 2019 - May 2020 (1 year 4 months)
Supported kitchen and front-of-house operations by assisting with food preparation, plating, inventory restocking, customer service, taking orders, and ensuring hygiene and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Zimbabwe Open University
Bachelor of Commerce, Marketing Management
2022 -
Pursuing a Bachelor of Commerce in Marketing Management; studies ongoing with final results pending.
Bulawayo Polytechnic
Diploma, Professional Cookery
2017 - 2021
Completed a Diploma in Professional Cookery covering practical and theoretical culinary skills.
Townsend High School
Ordinary Level (O-Level), General Secondary Education
2012 - 2015
Completed Ordinary Level education achieving seven O-Level passes.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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