Miriraishe Rosie

I am a customer service professional with three years' experience across hospitality, media and retail, supporting walk-in centers, receptions, call centers and sales shops. I work with systems including Purecloud, Hostit, Clarity, Orion, Power BI and SMAX to streamline customer support.

In my current role as a Digital Marketing Customer Service Representative and Sales Assistant at Multichoice Zimbabwe, I consistently hit an 85% service level each month, maintained QA scores above 75% and reduced repeat calls to 20% or less. I handle high-volume incoming calls, process account adjustments, upsell products, manage merchandising and coordinate events while resolving customer complaints within stipulated timeframes.

I hold an Honours degree in Tourism and Hospitality (2.1) from the University of Zimbabwe and a Professional Certificate in Digital Marketing; I bring a customer-first mindset, strong problem-solving skills and a drive to improve first-call resolution and customer satisfaction.