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Rindai Musengi

@rindaimusengi

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Administrative Assistant and Hospitality professional delivering reliable operations and exceptional customer service.

Zimbabwe

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What I'm looking for

I seek a virtual assistant role in hospitality or administration where I can manage daily operations, support leadership and improve customer experience while growing professionally.

I’m a detail-oriented Virtual Assistant with a strong background in hospitality management, administrative support and front-office operations. With experience as a receptionist, administrative assistant and assistant manager for multiple guest houses/Airbnbs, I’ve developed a deep commitment to exceptional customer service, efficient coordination and smooth day-to-day operations.

I specialize in handling high volume tasks, managing schedules, responding to inquiries, resolving issues quickly, and creating a positive experience for both guests and clients. My hospitality experience strengthened my ability to remain calm under pressure, communicate clearly, and anticipate needs before they arise, which are all skills that transfer seamlessly into virtual support.

Now transitioning fully into the remote workspace, I bring reliable organization, proactive problem solving, and a service driven mindset to every task. Whether managing inboxes, coordinating calendars, assisting with operations, or supporting clients virtually, I focus on accuracy, professionalism and meaningful results.

Experience

Work history, roles, and key accomplishments

Receptionist / Administrative Assistant

Delta Beverages

May 2023 - Nov 2025 (2 years 6 months)

Manage multi-line switchboard, customer service, schedule meetings and boardrooms, provide administrative support to senior management while consolidating weekly, monthly and quarterly operational reports, manage calendars, make travel arrangements, email management.

Administrative Assistant Project Specific Email Management Office 365 Scheduling Customer Service Microsoft Office Event Coordination Reporting Office Administration

Assistant Manager

Hardy House Guesthouses

Nov 2020 - Apr 2023 (2 years 5 months)

Supervised daily operations, managed and trained staff, resolved customer complaints, and collaborated with senior management to implement strategic plans that improved service standards.

Operations Management Customer Service Hospitality Management Strategic Planning

Administrator

Breakthrough Academy

Nov 2017 - Apr 2018 (5 months)

Coordinated office operations, maintained filing systems and databases, and managed reception activities to ensure organizational efficiency and accurate records.

Office Administration Record keeping Data Management Customer Service

Sales Attendant

Christina’s Ice Cream

Aug 2016 - Nov 2016 (3 months)

Assisted customers with product selection, maintained product displays and stock levels, and processed transactions accurately to enhance sales and customer experience.

Customer Service Merchandising Inventory Management Sales Product Knowledge

Sales Attendant

Christina's Ice Cream Par

Aug 2016 - Nov 2016 (3 months)

Assisted customers with product selection, maintained product displays and processed transactions accurately using point-of-sale systems.

Customer Service Point of Sale Merchandising stock replenishment Transaction Processing Communication Product Knowledge Cash Handling

Sales Attendant

House of Perfumes

Feb 2016 - Jul 2016 (5 months)

Provided customer service and product recommendations, maintained displays and stock levels, and conducted inventory checks to support accurate stock records.

Customer Service Merchandising Sales Point of Sale

Data Entry Clerk

CNFA Zimbabwe

Jun 2015 - Dec 2015 (6 months)

Entered and updated large volumes of data with high accuracy, verified records for errors and corrected discrepancies to maintain data integrity.

Data Entry Data Verification Microsoft Excel Database Management Attention To Detail Data Integrity

Volunteer Waitress

Holiday Inn Bulawayo

Jan 2015 - Mar 2015 (2 months)

Provided attentive table service, took and delivered accurate food and beverage orders, and maintained cleanliness and organization of dining areas.

Food Service Customer Service Order Taking Hospitality Teamwork

Education

Degrees, certifications, and relevant coursework

School of Hospitality (SCHOTO), Bulawayo Polytechnic

National Diploma, Hospitality

2019 - 2022

Completed a National Diploma in hospitality, graduating top of class and gaining practical skills in hospitality operations and management.

School of Hospitality (SCHOTO), Bulawayo Polytechnic

National Certificate, Hospitality

2018 - 2019

Completed a National Certificate in hospitality, graduating top of class and acquiring foundational practical and theoretical hospitality knowledge.

City & Guilds

Diploma (Level 2), Business Administration

2012 - 2012

Attained a City & Guilds Business Administration diploma (Level 2) focusing on administrative and business support skills.

Cambridge International (CIE) IGCSE Ordinary Level

Ordinary Level (IGCSE), General Secondary Education

Completed IGCSE Ordinary Level with passes in English Language, ICT, French, Travel and Tourism, and Geography, building foundational communication, ICT and tourism knowledge.

Cambridge IGCSE (Ordinary Level)

Ordinary Level (IGCSE), General Secondary Education

Completed IGCSE Ordinary Level with passes in English Language, ICT, French, Travel and Tourism, and Geography, developing language, ICT and foundational tourism knowledge.