Open to opportunities

Rindai Musengi

@rindaimusengi

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Hospitality and administrative professional delivering reliable operations and exceptional customer service.

Zimbabwe

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What I'm looking for

I seek a collaborative role in hospitality or administration where I can manage front-desk operations, support leadership, and improve customer experience while growing professionally.

I am a driven hospitality and administrative professional with proven experience coordinating schedules, managing reception duties, and supporting senior management. I consistently deliver exceptional customer service and ensure smooth daily operations.

I graduated top of my class at National Certificate and National Diploma levels from the School of Hospitality, Bulawayo Polytechnic, and hold a City & Guilds Business Administration diploma. My training strengthened my communication, ICT and travel and tourism knowledge.

In my roles I have managed multi-line switchboards, organized meetings and boardrooms, prepared reports, and handled travel and accommodation arrangements. As an assistant manager I supervised staff, resolved customer complaints, and contributed to strategic planning to grow business performance.

I bring attention to detail from data-entry work, retail sales experience, and volunteer hospitality service, and I am receptive to new ideas, accountable, and a collaborative team player ready to add value to an organization.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Delta Beverages

May 2023 - Present (2 years 6 months)

Manage multi-line switchboard, schedule meetings and boardrooms, and provide administrative support to senior management while consolidating weekly, monthly and quarterly operational reports.

Scheduling Customer Service Microsoft Office Event Coordination Reporting Office Administration

Assistant Manager

Hardy House Guesthouses

Nov 2020 - Apr 2023 (2 years 5 months)

Supervised daily operations, managed and trained staff, resolved customer complaints, and collaborated with senior management to implement strategic plans that improved service standards.

Operations Management Customer Service Hospitality Management Strategic Planning

Administrator

Breakthrough Academy

Nov 2017 - Apr 2018 (5 months)

Coordinated office operations, maintained filing systems and databases, and managed reception activities to ensure organizational efficiency and accurate records.

Office Administration Record keeping Data Management Customer Service

Sales Attendant

Christina’s Ice Cream

Aug 2016 - Nov 2016 (3 months)

Assisted customers with product selection, maintained product displays and stock levels, and processed transactions accurately to enhance sales and customer experience.

Customer Service Merchandising Inventory Management Sales Product Knowledge

Sales Attendant

Christina's Ice Cream Par

Aug 2016 - Nov 2016 (3 months)

Assisted customers with product selection, maintained product displays and processed transactions accurately using point-of-sale systems.

Customer Service Point of Sale Merchandising stock replenishment Transaction Processing Communication Product Knowledge Cash Handling

Sales Attendant

House of Perfumes

Feb 2016 - Jul 2016 (5 months)

Provided customer service and product recommendations, maintained displays and stock levels, and conducted inventory checks to support accurate stock records.

Customer Service Merchandising Sales Point of Sale

Data Entry Clerk

CNFA Zimbabwe

Jun 2015 - Dec 2015 (6 months)

Entered and updated large volumes of data with high accuracy, verified records for errors and corrected discrepancies to maintain data integrity.

Data Entry Data Verification Microsoft Excel Database Management Attention To Detail Data Integrity

Volunteer Waitress

Holiday Inn Bulawayo

Jan 2015 - Mar 2015 (2 months)

Provided attentive table service, took and delivered accurate food and beverage orders, and maintained cleanliness and organization of dining areas.

Food Service Customer Service Order Taking Hospitality Teamwork

Education

Degrees, certifications, and relevant coursework

School of Hospitality (SCHOTO), Bulawayo Polytechnic

National Diploma, Hospitality

2019 - 2022

Completed a National Diploma in hospitality, graduating top of class and gaining practical skills in hospitality operations and management.

School of Hospitality (SCHOTO), Bulawayo Polytechnic

National Certificate, Hospitality

2018 - 2019

Completed a National Certificate in hospitality, graduating top of class and acquiring foundational practical and theoretical hospitality knowledge.

City & Guilds

Diploma (Level 2), Business Administration

2012 - 2012

Attained a City & Guilds Business Administration diploma (Level 2) focusing on administrative and business support skills.

Cambridge International (CIE) IGCSE Ordinary Level

Ordinary Level (IGCSE), General Secondary Education

Completed IGCSE Ordinary Level with passes in English Language, ICT, French, Travel and Tourism, and Geography, building foundational communication, ICT and tourism knowledge.

Cambridge IGCSE (Ordinary Level)

Ordinary Level (IGCSE), General Secondary Education

Completed IGCSE Ordinary Level with passes in English Language, ICT, French, Travel and Tourism, and Geography, developing language, ICT and foundational tourism knowledge.