Open to opportunities

Stacey Steele

@staceysteele

Message

Experienced insurance professional specializing in claims, underwriting, and customer service.

United States

Message

What I'm looking for

I’m seeking a claims or underwriting role at a collaborative, customer-focused insurer where I can apply my licenses, improve accuracy in settlements, detect fraud, and grow into leadership.

I am an insurance professional with over two decades of hands-on experience across claims, underwriting, and sales.

As a Claims Specialist at State Farm, I handle inbound claim communications, process payments, reconcile contractor work, and close claims efficiently.

Previously I underwrote programs for the Georgia Department of Community Affairs, verifying income, detecting fraudulent documents, and ensuring paperwork accuracy; earlier roles included generating new business, processing payments, and tracking hazard insurance for bank clients.

I hold Life & Health and Property & Casualty licenses and serve as a certified notary. I’m committed to clear communication, accuracy, and helping policyholders navigate complex processes.

Experience

Work history, roles, and key accomplishments

Current

Claims Specialist

Current

State Farm

Jul 2023 - Present (2 years 1 month)

Handle inbound and outbound claimant communications, process payments to policyholders, complete contractor reconciliations, and close claims while ensuring documentation accuracy and timely resolutions.

Claims Processing Document Review Customer Service Claims Phone Communication Compliance

Underwriter

Georgia Department of Community Affairs

Oct 2020 - Jun 2023 (2 years 8 months)

Verified income and employment, reviewed debt-to-income ratios, and ensured complete and accurate paperwork for tenant and landlord cases while identifying potential fraudulent documents.

Underwriting Income Verification Debt To Income Analysis Document Review Fraud Detection Case Management Compliance Client Communication

Office Representative

State Farm

Jun 2015 - Oct 2020 (5 years 4 months)

Generated new business, assisted customers with policy changes and additional coverage, and managed payment processing and reminders to support client retention and revenue growth.

Sales Customer Service Account Management Payment Processing Policy Administration Customer Retention CRM

Processing Coordinator

Assurant

May 2010 - Jun 2015 (5 years 1 month)

Tracked hazard insurance for JPMorgan Chase clients, updated insurance records, disbursed premiums from escrow accounts, and removed lender-placed insurance upon receipt of evidence.

Escrow Lender Placed Insurance Account Reconciliation

Team Member

United American Insurance Company

Nov 2002 - May 2010 (7 years 6 months)

Sold health insurance policies to individuals and businesses, interviewed clients to assess needs, completed policy requirements, and maintained records to support renewals and customer service.

Insurance Sales Policy Administration Premium Calculations Customer Education