Shonte' Hazam
@shontehazam
I build learning programs that improve completion, retention, and workforce outcomes.
United StatesWhat I'm looking for
At Tennessee College of Applied Technology, I design and deliver customized adult-learning curriculum that produces measurable workforce outcomes. My learners achieved a 96.4% completion rate, 88.24% placement rate, and 93.75% licensure rate—well above institutional standards.
I also led learning, onboarding, employee development, and performance initiatives as Educational Director at Austin's Beauty College. Through training, recognition, and engagement programs, I increased attendance and participation by 60% and reduced organizational attrition by 67% within one year.
Across Genesis Career College and Empire Education Group, I've coached adult learners and employees in career readiness, customer service, professional communication, business development, and workforce preparation. I was recognized as Educator of the Year for training effectiveness and learner outcomes.
I connect learning strategy to organizational goals through instructional design, coaching, data-informed evaluation, and CRM-enabled relationship management. I'm focused on building inclusive learning experiences that strengthen engagement, performance, retention, and customer-focused results.
Experience
Work history, roles, and key accomplishments
Instructor
Tennessee College of Applied Technology (TCAT)
May 2021 - Present (5 years 4 months)
Design and deliver customized training and curriculum for adult learners, consistently exceeding institutional performance standards in completion, placement, and licensure rates.
Educational Director
Austin's Beauty College
Aug 2021 - May 2025 (3 years 9 months)
Led organizational learning, onboarding, employee development, and performance management initiatives, increasing attendance by 60% and reducing attrition by 67% within one year.
Educator
Genesis Career College
Oct 2018 - Aug 2021 (2 years 10 months)
Designed and facilitated training programs for adult learners, integrating customer service and upselling strategies to enhance clinic sales and customer-facing skills.
Educator / Acting Campus Manager
Empire Education Group
Mar 2009 - Oct 2018 (9 years 7 months)
Oversaw daily campus operations and training activities, delivering training in business development, career coaching, and customer service while serving as Acting Campus Manager.
Education
Degrees, certifications, and relevant coursework
Nashville State Community College
Associate of Applied Science, Computer Information Technology
Pursuing an Associate of Applied Science in Computer Information Technology with a concentration in Cyber Defense.
Technology Sales Career Program
Technology Sales Career Program, Sales
2023 - 2023
Completed training in Salesforce CRM, HubSpot, and sales process methodologies.
ISC2
ISC2 Cybersecurity Training, Cybersecurity
2023 - 2023
Completed cybersecurity training covering security principles, business continuity, and network security.
Fortinet
Fortinet Network Security Expert, Network Security
2023 - 2023
Earned Fortinet Network Security Expert Level 1 and Level 2 Certified Associate credentials.
Shaw Academy
Digital Marketing, Digital Marketing
2019 - 2019
Completed a digital marketing program.
Beauty Institute
Diploma in Cosmetology, Cosmetology
2005 - 2009
Earned a Diploma in Cosmetology and a License in Adult Education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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