Jackson Nordling
@jacksonnordling
I build scalable customer education programs that accelerate SaaS onboarding, adoption, and time-to-value.
United StatesWhat I'm looking for
I built Sublime Academy from inception, authoring 40+ lessons across 15 persona-based learning paths and achieving 90% CSAT across customer and partner training.
At Jellyfish, I scaled Jellyfish Academy from 0 to 6,000+ active users in 18 months. By connecting Gainsight CS analytics with product telemetry, I helped drive a 20% increase in customer health scores and improve retention among trained champions.
I've led enterprise training at Salesforce and designed global digital learning at Meta, combining instructional design, live enablement, product tours, video, and AI-accelerated content workflows to make learning scalable and release-ready.
Experience
Work history, roles, and key accomplishments
Customer Education Architect
Sublime Security
Feb 2026 - Aug 2026 (6 months)
Built and launched Sublime Academy from inception, authoring 40+ lessons across 15 persona-based learning paths. Achieved a 90% CSAT score and orchestrated cross-functional alignment to eliminate onboarding friction.
Customer Education Manager
Jellyfish
Jan 2022 - Jan 2026 (4 years)
Designed, launched, and scaled Jellyfish Academy from 0 to 6,000+ active users in 18 months. Drove a 20% increase in customer health scores and boosted retention among trained champions.
Owned end-to-end strategy, creation, and execution of the Quip Enterprise Training program across 300+ commercial and enterprise clients. Produced multi-format digital enablement assets and coordinated release-aligned educational launches.
Designed 20+ digital learning courses for global agency, NGO, and SMB audiences using ADDIE and SAM methodologies. Established standardized instructional design processes adopted across global learning teams.
Education
Degrees, certifications, and relevant coursework
Calvin College
Bachelor of Arts, Business
Bachelor of Arts in Business from Calvin College in Grand Rapids, Michigan.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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