Stacey Carvajal

Answered inbound calls for the West Virginia utility and helped customers with bill payments, payment plan questions, service setup, and other gas-related issues. Resolved calls to ensure customer satisfaction and escalated customer dissatisfaction when needed.

Greeted guests and provided information about amenities. Managed hotel check-in/check-out, handled reservations, and addressed guest complaints professionally.

Supported guest reservations by phone and provided courteous information about hotel amenities. Handled guest requests and complaints while maintaining a professional front-office experience.

Assisted customers with purchases involving tobacco, alcohol, and gas products. Sold lottery tickets and provided friendly service while completing customer requests.

Listened to customer concerns and used available resources to identify solutions. Arranged transportation for clients to attend medical appointments and ensured effective call resolution.

Handled customer inquiries for electric utility accounts in PA, OH, and NJ. Researched solutions, set proper expectations, ensured call resolution, and escalated customer dissatisfaction when required.

Provided technology support for Ticketmaster clients and other venues. Followed installation procedures, communicated case progress to management and clients, and escalated issues when needed.

Prepared dietary information for kitchen personnel for hospital patient meal preparation. Reviewed diet orders and relayed meal changes, complaints, or discharge-related information via phone/intercom when needed.

Took drink orders, informed customers of specials, and served food orders. Managed payments, seated guests, provided wait time updates, and maintained clean, tidy service areas.

Processed payments (cash, check, credit cards, vouchers, and automatic debits) and issued receipts, refunds, credits, and change. Assisted with pricing and maintained accurate cash drawer counts at the start of shifts.

Operated cash registers, assisted customers with sales, and stocked and organized shelves. Provided answers about company policies and merchandise using product knowledge in footwear and athletic apparel.

Persuaded potential customers to purchase products/services or make donations. Collected/verifed customer information, entered data into computers, handled payments, and followed up on leads and correspondence.

Took customer orders and supported customer satisfaction during service. Handled front-of-house responsibilities in a fast-paced restaurant environment.

Took orders while ensuring strong customer service. Helped with table cleaning and bussing and supported service using knowledge of Mexican cuisine.

Completed high school education at George Washington High School in Charleston, West Virginia.

Studied Information Management at Garnet Career Center.