Open to opportunities

SSophia Bello

@ssophiabello

Message

Restaurant Kitchen Manager and guest-focused leader improving service, costs, and team performance.

Zimbabwe

Message

What I'm looking for

I’m looking for a high-volume restaurant leadership role where I can continue developing teams, strengthening front/back communication, controlling food costs, and delivering guest-focused service while driving sales.

I’m a restaurant professional with 10 years of industry experience and multiple levels of management positions, focused on staying energetic, guest-focused, and results-driven in high-volume locations.

As a Kitchen Manager (Buffalo Wild Wings, Sanford & Orlando, 2024–Present), I recruit, train, and develop my team, strengthen communication between front and back of house, and reduce weekly food cost losses by $700.

Earlier roles strengthened my leadership and operational discipline—managing 8–14 table sections, exceeding upselling and sales goals, cross-training across multiple roles, leading inventory counts on high variance items, and training teams on product rotation and temperature control. I also established clear training and operating procedures, managed product quality and cash accountability, and built local community relations to drive sales. I hold a ServSafe Food Protection Manager Certificate (expires 7/22/2029).

Experience

Work history, roles, and key accomplishments

Current

Kitchen Manager

Current

Buffalo Wild Wings

Jan 2024 - Present (2 years 5 months)

Recruited, trained, and developed department team members while strengthening communication between front- and back-of-house. Reduced weekly food cost losses by $700.

Recruitment Staff Training Food Cost Guest Service

Multiple Positions

Buffalo Wild Wings

Jan 2022 - Jan 2024 (2 years)

Managed 8–14 table sections in a high-volume setting and exceeded upselling and sales goals at multiple locations. Cross-trained across multiple roles to support team flexibility.

Upselling Sales Performance Cross Training Guest Relations Team Support

Lead Server

Wave Asian Bistro & Sushi

Jan 2021 - Jan 2022 (1 year)

Delivered high-quality, brand-focused service and trained team members on menu knowledge to improve sales averages. Supported consistent guest experiences during peak service periods.

Brand Focused Service Menu Knowledge Upselling Support Guest Service Sales Enablement

Shift Lead

ABC Fine Wine & Spirits

Jan 2020 - Jan 2022 (2 years)

Conducted daily inventory counts on high-variance items and reduced discrepancies through active review. Trained the team on product rotation and temperature control standards.

Variance Reduction Operational Compliance

Multiple Positions

Katie Belle’s

Jan 2018 - Jan 2020 (2 years)

Established clear training and operating procedures across multiple departments to standardize performance. Managed site-to-site product quality and cash accountability while building local community relations to drive sales.

Training program development Quality Assurance Cash Accountability Cross Site Operations Community Relations Sales Growth